----- Original Message -----
From: "Paul Graydon" <paul@paulgraydon.co.uk>
Anecdotally, I had an interview years ago for a small-ish futures trading company based in London. The interviewer had to pause the interview part way through whilst he investigated a 10ms latency spike that the traders were noticing on a short point-to-point fiber link to the London Stock Exchange. He commented that the traders were far better at 'feeling' when an connection was showing even a trace of lag compared to normal than anything he'd set up by way of monitoring (not sure how good his monitoring was, though.)
This was my experience in a callcenter as well; network type problem reports always came in from the floor managers before Nagios came forth with an opinion. Cheers, -- jra -- Jay R. Ashworth Baylink jra@baylink.com Designer The Things I Think RFC 2100 Ashworth & Associates http://baylink.pitas.com 2000 Land Rover DII St Petersburg FL USA http://photo.imageinc.us +1 727 647 1274