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From: "Octavio Alfageme" <palaemon@palaemon.es>
we are starting to need a better inventory of services and network resources and better troubleticketing procedures. We can not afford acquiring complicated and expensive tools at present time.I would be grateful if you could recommend me opensource tools to cover these needs.
Yeah, it was about time for this thread again. My networks are smaller than yours, but I have found that you can stretch Bugzilla a lot farther as a ticketing system than it's software development roots might suggest. It handles workflow, to a degree, and is pretty easy to learn. If you can't, RT is pretty nice, though quite a bit more complex. It used to have an asset tracking snap-on, but I don't know what the status of that is now that the main package has revved to 4.0. Cheers, -- jra -- Jay R. Ashworth Baylink jra@baylink.com Designer The Things I Think RFC 2100 Ashworth & Associates http://www.bcp38.info 2000 Land Rover DII St Petersburg FL USA BCP38: Ask For It By Name! +1 727 647 1274