On Mon, Mar 21, 2005 at 10:55:13AM -0500, Jason Slagle wrote:
This is the risk you run - this product either had it on by default, or it was in a list of options to turn on. End users don't know what it is, and only know it'll help eliminate spam, and they turn it on. Then they generate support load when their email breaks.
Average user, or even sysadmin, doesn't know about dnsbl's. To state that you make a concerted effort to use them nowadays may be false. Spamassassin comes out of the box poking SORBS and adding score if it's in there. I turned it off because of questionable listings, but how many users of SA know how to do that?
This sounds like an excellent sales point for value added mail processing... Cheers, -- jra -- Jay R. Ashworth jra@baylink.com Designer Baylink RFC 2100 Ashworth & Associates The Things I Think '87 e24 St Petersburg FL USA http://baylink.pitas.com +1 727 647 1274 If you can read this... thank a system adminstrator. Or two. --me