I've been trying to reach them regarding an abuse issue, and have similarly had no actual luck in reaching their abuse/noc contacts. On 3/21/2019 9:07 PM, andrew@paolucci.ca wrote:
SoftLayer was aquirred by IBM, maybe reaching out to their NOC or support would be fruitful. IBM's DNS team is indeed mentioned in SoftLayers WHOIS info.
Have you attempted email the addresses listed in the WHOIS for their ASN?
network:Tech-Contact;I:sysadmins@softlayer.com <mailto:sysadmins@softlayer.com> network:Abuse-Contact;I:abuse@softlayer.com <mailto:abuse@softlayer.com> network:Updated-By:ipadmin@softlayer.com <mailto:ipadmin@softlayer.com>
*Registrant Contact* Registrant Name Domain Administrator Registrant Organization Softlayer Technologies, Inc. Registrant Street 4849 Alpha Road Registrant City Dallas Registrant State/Province TX Registrant Postal Code 75244 Registrant Country USUnited States Registrant Phone +1.2144420600 Registrant Email bjohnson@softlayer.com <mailto:bjohnson@softlayer.com>
*Administrative Contact* Admin Name Grace Micewicz Admin Organization International Business Machines Corporation Admin Street New Orchard Road Admin City Armonk Admin State/Province NY Admin Postal Code 10504 Admin Country USUnited States Admin Phone +1.9147654227 Admin Fax +1.9147654370 Admin Email dnsadm@us.ibm.com <mailto:dnsadm@us.ibm.com>
Regards. Andrew Paolucci
‐‐‐‐‐‐‐ Original Message ‐‐‐‐‐‐‐ On Thursday, March 21, 2019 3:39 PM, John Alcock <john@alcock.org> wrote:
Still looking for anyone from softlayer.com <http://softlayer.com>
It has been a challenge. Anything hosted by softlayer.com <http://softlayer.com> is being blocked.
Here is a small list so far
windowbook.tpondemand.com <http://windowbook.tpondemand.com> ahainstructornetwork.americanheart.org <http://ahainstructornetwork.americanheart.org> clover.com <http://clover.com> Cebroker.com Softlayer.com indeed.com <http://indeed.com> & Enforce Staffing
It is growing every day.
John
On Wed, Mar 20, 2019 at 12:35 PM John Alcock <john@alcock.org <mailto:john@alcock.org>> wrote:
Afternoon,
Thought I would start a new thread. After researching, traceroutes, etc, I think I found my problem.
9 out of the 10 sites that subscribers on my new block is being hosted by softlayer.
Anyone on the list have contacts with softlayer. Right now I have an email to abuse. The support line will not help me out.
John