It's possibly the MCI WorldCom operations syndrome: "Ignore the issue, then construct a plausible excuse if the issue does not go away!" Please wait for the excuse. Its coming. -;) Kevin -----Original Message----- From: Craig Holland [mailto:cholland@yahoo-inc.com] Sent: Friday, September 29, 2000 11:19 AM To: Hank Nussbacher; nanog@merit.edu Subject: RE: UUnet trouble ticket and response time Ya...I have many circuits w/ UUNet, and I've noticed a considerable drop in their 'help-desk' responce. Hell, I don't even get an email back anymore saying that they received my email. It seems I find routing issues before they do, and when I do, they don't even let me know if they are working on them or anything. craig > -----Original Message----- > From: owner-nanog@merit.edu [mailto:owner-nanog@merit.edu]On Behalf Of > Hank Nussbacher > Sent: Thursday, September 28, 2000 11:35 PM > To: nanog@merit.edu > Subject: UUnet trouble ticket and response time > > > > Apologies in advance: > > Uunet placed a route object in RADB with origin AS701, even > though the /24 > belonged to us and messed up certain routings in certain places. So we > sent them the problem and got issued a trouble ticket (UU2282116) on Sept > 9. Till today, even after repeated emails to them on this TT, we > received > not a single response over the course of 3 weeks. In the end, MERIT went > in and removed the brain-dead /24 route object. > > Is this how UUnet operates these days? > > -Hank > >