On Dec 7, 2019, at 3:01 PM, Eric Kuhnke <eric.kuhnke@gmail.com> wrote:
I think this thread might be a perfect example that when an organization reaches a sufficiently large size, one part of its engineering/operations team may no longer be fully aware of what other work groups are doing. Definitely a structural challenge for ISPs that span very large geographical areas and services/roles.
We are a decent sized (public) company. You can look at the # of employees if you are curious. I am but one person who can try to influence things. I’ll say that if you have a few servers from us, it’s not going to serve the entire content set that our customers have. I do remain open to look at your individual cases and see what can be done to improve though. The answer may be nothing, but an e-mail also costs you little. I’ve got several people I’m corresponding with and will continue to do so at least until the paychecks dry up. Given the number of questions I still field about my prior employer, it may even last beyond that point :-) - Jared