That is a big problem. In terms of their UniFi product line, there are no reasonable alternatives. Upper management is the biggest problem. They have severe ADD. A ton of companies have these kinds of issues. They just plain don't hire enough people in the right areas to really excel. ----- Mike Hammett Intelligent Computing Solutions Midwest Internet Exchange The Brothers WISP ----- Original Message ----- From: "Ben P" <bp@list-subs.com> To: "Mike Hammett" <nanog@ics-il.net> Cc: "j k" <jsklein@gmail.com>, "NANOG list" <nanog@nanog.org> Sent: Tuesday, May 26, 2020 5:01:36 AM Subject: Re: Contact at Ubiquiti Networks? Agree 1000% with the sentiments expressed by Mike. Unfortunately despite much research I’ve been unable to find a suitable replacement vendor. All the other vendors seem to want to ram cloud-management down your throat which I absolutely do not want. My network, my control, not under the auspices of someone else’s magic cloud. On 25 May 2020, at 21:21, Mike Hammett < nanog@ics-il.net > wrote: The company has mostly fallen apart. Their sales are going up, but their responsiveness and customer support have been declining over the last five years. ----- Mike Hammett Intelligent Computing Solutions Midwest Internet Exchange The Brothers WISP ----- Original Message ----- From: "j k" < jsklein@gmail.com > To: "NANOG list" < nanog@nanog.org > Sent: Monday, May 25, 2020 3:16:36 PM Subject: Contact at Ubiquiti Networks? Does anyone have a good contact at Ubiquity Networks? Finding a pattern I don't like. Joe Klein "inveniet viam, aut faciet" --- Seneca's Hercules Furens (Act II, Scene 1) "I never lose. I either win or learn" - Nelson Mandela