That is a big problem. In terms of their UniFi product line, there are no reasonable alternatives.

Upper management is the biggest problem. They have severe ADD.

A ton of companies have these kinds of issues. They just plain don't hire enough people in the right areas to really excel.



-----
Mike Hammett
Intelligent Computing Solutions

Midwest Internet Exchange

The Brothers WISP


From: "Ben P" <bp@list-subs.com>
To: "Mike Hammett" <nanog@ics-il.net>
Cc: "j k" <jsklein@gmail.com>, "NANOG list" <nanog@nanog.org>
Sent: Tuesday, May 26, 2020 5:01:36 AM
Subject: Re: Contact at Ubiquiti Networks?

Agree 1000% with the sentiments expressed by Mike.

Unfortunately despite much research I’ve been unable to find a suitable replacement vendor.  All the other vendors seem to want to ram cloud-management down your throat which I absolutely do not want.  My network, my control, not under the auspices of someone else’s magic cloud.



On 25 May 2020, at 21:21, Mike Hammett <nanog@ics-il.net> wrote:

The company has mostly fallen apart. Their sales are going up, but their responsiveness and customer support have been declining over the last five years.


From: "j k" <jsklein@gmail.com>
To: "NANOG list" <nanog@nanog.org>
Sent: Monday, May 25, 2020 3:16:36 PM
Subject: Contact at Ubiquiti Networks?

Does anyone have a good contact at Ubiquity Networks? Finding a pattern I don't like.

Joe Klein 
"inveniet viam, aut faciet" --- Seneca's Hercules Furens (Act II, Scene 1)
"I never lose. I either win or learn" - Nelson Mandela