Nuno, We have RMA's switches here in the US just about a month ago and it was a 2-week turn-around going directly to Ubiquiti. That said they do have spanning-tree issues with the switches and also we are now seeing intermittent reconfiguration for no reason. No one tampering with anything the VM Environment detects a switch reconfiguration that only lasts for a few seconds. but it does occur randomly. Thanks ---------------------------------------------------- Gary Godard 318-450-4470 Find Me! 888-471-8778 Fax Number http://greatomission.blogspot.com/ - Enterasys Certified Expert - Network Security - Enterasys Certified Expert - Networking - Enterasys Certified Expert - BYOD - OneFabric Sales Expert - *Extreme Networks Design Professional* - *Extreme Networks Sales Professional* ---------------------------------------------------- Matt 4:19 And he saith unto them, "Follow me, and I will make you fishers of men." If you are his follower, "A Christian", where are you fishing??? ---------------------------------------------------- On Sat, May 30, 2020 at 4:47 PM Nuno Vieira via NANOG <nanog@nanog.org> wrote:
Ubiquity is definitely a NO GO.
They RMA/Support is either NON EXISTENT or Anedotic.
Got broken/failed equipment in the Spanish distributor for more than 10 months waiting for repair or replacement, they simply say its Ubiquity to blame...
Anyways, i don't care and just requested a full refund on the products... If i was waiting for a replacement i would be dead already :)
And all this is a shame, i started to use Ubnt a long ago... around 2008...
Nuno Vieira
----- Original Message -----
From: "Mike Hammett" <nanog@ics-il.net> To: "j k" <jsklein@gmail.com> Cc: "North American Network Operators' Group" <nanog@nanog.org> Sent: Monday, 25 May, 2020 21:21:00 Subject: Re: Contact at Ubiquiti Networks?
The company has mostly fallen apart. Their sales are going up, but their responsiveness and customer support have been declining over the last five years.
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From: "j k" <jsklein@gmail.com> To: "NANOG list" <nanog@nanog.org> Sent: Monday, May 25, 2020 3:16:36 PM Subject: Contact at Ubiquiti Networks?
Does anyone have a good contact at Ubiquity Networks? Finding a pattern I don't like.
Joe Klein
"I never lose. I either win or learn" - Nelson Mandela
"inveniet viam, aut faciet" --- Seneca's Hercules Furens (Act II, Scene