Nuno,

     We have RMA's switches here in the US just about a month ago and it was a 2-week turn-around going directly to Ubiquiti. 

That said they do have spanning-tree issues with the switches and also we are now seeing intermittent reconfiguration for no reason. No one tampering with anything the VM Environment detects a switch reconfiguration that only lasts for a few seconds. but it does occur randomly. 



Thanks
----------------------------------------------------
Gary Godard
318-450-4470 Find Me!
888-471-8778 Fax Number
http://greatomission.blogspot.com/
  • Enterasys Certified Expert - Network Security
  • Enterasys Certified Expert - Networking
  • Enterasys Certified Expert - BYOD
  • OneFabric Sales Expert
  • Extreme Networks Design Professional
  • Extreme Networks Sales Professional

----------------------------------------------------
Matt 4:19
And he saith unto them, "Follow me,
  and I will make you fishers of men."

If you are his follower, "A Christian",
      where are you fishing???
----------------------------------------------------


On Sat, May 30, 2020 at 4:47 PM Nuno Vieira via NANOG <nanog@nanog.org> wrote:
Ubiquity is definitely a NO GO.

They RMA/Support is either NON EXISTENT or Anedotic.

Got broken/failed equipment in the Spanish distributor for more than 10 months waiting for repair or replacement, they simply say its Ubiquity to blame...   

Anyways, i don't care and just requested a full refund on the products...  If i was waiting for a replacement i would be dead already :) 

And all this is a shame, i started to use Ubnt a long ago... around 2008...

Nuno Vieira


----- Original Message -----
> From: "Mike Hammett" <nanog@ics-il.net>
> To: "j k" <jsklein@gmail.com>
> Cc: "North American Network Operators' Group" <nanog@nanog.org>
> Sent: Monday, 25 May, 2020 21:21:00
> Subject: Re: Contact at Ubiquiti Networks?

> The company has mostly fallen apart. Their sales are going up, but their
> responsiveness and customer support have been declining over the last five
> years.

> -----
> Mike Hammett
> [ http://www.ics-il.com/ | Intelligent Computing Solutions ]
> [ https://www.facebook.com/ICSIL ] [
> https://plus.google.com/+IntelligentComputingSolutionsDeKalb ] [
> https://www.linkedin.com/company/intelligent-computing-solutions ] [
> https://twitter.com/ICSIL ]
> [ http://www.midwest-ix.com/ | Midwest Internet Exchange ]
> [ https://www.facebook.com/mdwestix ] [
> https://www.linkedin.com/company/midwest-internet-exchange ] [
> https://twitter.com/mdwestix ]
> [ http://www.thebrotherswisp.com/ | The Brothers WISP ]
> [ https://www.facebook.com/thebrotherswisp ] [
> https://www.youtube.com/channel/UCXSdfxQv7SpoRQYNyLwntZg ]

> From: "j k" <jsklein@gmail.com>
> To: "NANOG list" <nanog@nanog.org>
> Sent: Monday, May 25, 2020 3:16:36 PM
> Subject: Contact at Ubiquiti Networks?

> Does anyone have a good contact at Ubiquity Networks? Finding a pattern I don't
> like.

> Joe Klein

> "inveniet viam, aut faciet" --- Seneca's Hercules Furens (Act II, Scene 1)
> "I never lose. I either win or learn" - Nelson Mandela