HBO / MAX Geolocation Contact

Hello, Does anyone have contact information for HBO / MAX? Our residential customers cannot access the service and I suspect that the Geolocation has not been updated with HBO / MAX Thank you ESTEBAN HERNANDEZ | GERENTE IT https://lixer.mx/

https://thebrotherswisp.com/index.php/geo-and-vpn Near the bottom is info on HBO max. Justin Wilson j2sw@mtin.net — https://j2sw.com (AS399332) https://blog.j2sw.com - Podcast and Blog
On Jan 9, 2025, at 9:27 PM, Esteban Hernandez <esteban.hernandez@lixer.mx> wrote:
Hello,
Does anyone have contact information for HBO / MAX?
Our residential customers cannot access the service and I suspect that the Geolocation has not been updated with HBO / MAX
Thank you
ESTEBAN HERNANDEZ | GERENTE IT LIXER.MX <https://lixer.mx/>

Unfortunately The HBO email no longer works <mailto:CTIAEngineers@hbo.com>... User unknown ESTEBAN HERNANDEZ | GERENTE IT https://lixer.mx/ ---- El jue., 09 ene. 2025 22:25:44 -0700, Justin Wilson (Lists) <lists@mtin.net> escribió ---- https://thebrotherswisp.com/index.php/geo-and-vpn Near the bottom is info on HBO max. Justin Wilson mailto:j2sw@mtin.net — https://j2sw.com (AS399332) https://blog.j2sw.com - Podcast and Blog On Jan 9, 2025, at 9:27 PM, Esteban Hernandez <mailto:esteban.hernandez@lixer.mx> wrote: Hello, Does anyone have contact information for HBO / MAX? Our residential customers cannot access the service and I suspect that the Geolocation has not been updated with HBO / MAX Thank you ESTEBAN HERNANDEZ | GERENTE IT https://lixer.mx/

According to this page https://help.max.com/US/Answer/Detail/000002518 They provide a "Contact Us" web chat in step 4 of Troubleshooting. I have not used it to contact them but it does successfully launch a simple web chat client when I hit the embedded link. -----Original Message----- From: Esteban Hernandez <esteban.hernandez@lixer.mx<mailto:Esteban%20Hernandez%20%3cesteban.hernandez@lixer.mx%3e>> To: Justin Wilson (Lists) <lists@mtin.net<mailto:%22Justin%20Wilson%20%28Lists%29%22%20%3clists@mtin.net%3e>> Cc: nanog <nanog@nanog.org<mailto:nanog%20%3cnanog@nanog.org%3e>> Subject: Re: HBO / MAX Geolocation Contact Date: Sat, 11 Jan 2025 02:18:25 -0700 Unfortunately The HBO email no longer works < CTIAEngineers@hbo.com<mailto:CTIAEngineers@hbo.com>>... User unknown [https://image.signature.email/images/67511fc00dec3.png] ESTEBAN HERNANDEZ | GERENTE IT LIXER.MX<https://lixer.mx/> ---- El jue., 09 ene. 2025 22:25:44 -0700, Justin Wilson (Lists) <lists@mtin.net> escribió ---- <https://url-shield.securence.com/?p=1.0&r=jkrejci@usinternet.com&sid=1736587150998-065-00042320&s=ggxhntcp&n=bsrkkscxn&ms=0.0,0.0,0.0,0.0&u=https%3A%2F%2Fthebrotherswisp.com%2Findex.php%2Fgeo-and-vpn> IP Geolocation and VPN Resources<https://url-shield.securence.com/?p=1.0&r=jkrejci@usinternet.com&sid=1736587150998-065-00042320&s=ggxhntcp&n=bsrkkscxn&ms=0.0,0.0,0.0,0.0&u=https%3A%2F%2Fthebrotherswisp.com%2Findex.php%2Fgeo-and-vpn> thebrotherswisp.com<https://url-shield.securence.com/?p=1.0&r=jkrejci@usinternet.com&sid=1736587150998-065-00042320&s=ggxhntcp&n=bsrkkscxn&ms=0.0,0.0,0.0,0.0&u=https%3A%2F%2Fthebrotherswisp.com%2Findex.php%2Fgeo-and-vpn> [fb-avatar-144.png] <https://url-shield.securence.com/?p=1.0&r=jkrejci@usinternet.com&sid=1736587150998-065-00042320&s=ggxhntcp&n=bsrkkscxn&ms=0.0,0.0,0.0,0.0&u=https%3A%2F%2Fthebrotherswisp.com%2Findex.php%2Fgeo-and-vpn> Near the bottom is info on HBO max. Justin Wilson j2sw@mtin.net<mailto:j2sw@mtin.net> — https://j2sw.com (AS399332) https://blog.j2sw.com<https://url-shield.securence.com/?p=1.0&r=jkrejci@usinternet.com&sid=1736587150998-065-00042320&s=4owr3kho&n=bsrkkscxn&ms=0.0,0.0,0.0,0.0&u=https%3A%2F%2Fblog.j2sw.com> - Podcast and Blog On Jan 9, 2025, at 9:27 PM, Esteban Hernandez < esteban.hernandez@lixer.mx<mailto:esteban.hernandez@lixer.mx>> wrote: Hello, Does anyone have contact information for HBO / MAX? Our residential customers cannot access the service and I suspect that the Geolocation has not been updated with HBO / MAX Thank you [X] ESTEBAN HERNANDEZ | GERENTE IT LIXER.MX<https://lixer.mx/>

You might check if it's up to date on MaxMind and the like, HBO probably just pulls their data from one of those. On Thu, Jan 9, 2025 at 9:24 PM Esteban Hernandez <esteban.hernandez@lixer.mx> wrote:
Hello,
Does anyone have contact information for HBO / MAX?
Our residential customers cannot access the service and I suspect that the Geolocation has not been updated with HBO / MAX
Thank you
*ESTEBAN HERNANDEZ *| GERENTE IT
*LIXER.MX <https://lixer.mx/>*
participants (4)
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Chris
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Esteban Hernandez
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Justin Krejci
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Justin Wilson (Lists)