According to this page
https://help.max.com/US/Answer/Detail/000002518

They provide a "Contact Us" web chat in step 4 of Troubleshooting.
I have not used it to contact them but it does successfully launch a simple web chat client when I hit the embedded link.


-----Original Message-----
From: Esteban Hernandez <esteban.hernandez@lixer.mx>
To: Justin Wilson (Lists) <lists@mtin.net>
Cc: nanog <nanog@nanog.org>
Subject: Re: HBO / MAX Geolocation Contact
Date: Sat, 11 Jan 2025 02:18:25 -0700

Unfortunately
The HBO email no longer works
< CTIAEngineers@hbo.com>... User unknown


ESTEBAN HERNANDEZ | GERENTE IT

LIXER.MX




---- El jue., 09 ene. 2025 22:25:44 -0700, Justin Wilson (Lists) <lists@mtin.net> escribió ----



IP Geolocation and VPN Resources
thebrotherswisp.com
fb-avatar-144.png



Near the bottom is info on HBO max.



Justin Wilson
j2sw@mtin.net

—
https://j2sw.com (AS399332)
https://blog.j2sw.com - Podcast and Blog


On Jan 9, 2025, at 9:27 PM, Esteban Hernandez < esteban.hernandez@lixer.mx> wrote:






Hello,

Does anyone have contact information for HBO / MAX?

Our residential customers cannot access the service and I suspect that the Geolocation has not been updated with HBO / MAX

Thank you



ESTEBAN HERNANDEZ | GERENTE IT