I sit on the board of a non profit organization. There is a Facebook "group" or specifically the Business Portfolio that the organization is attempting to obtain administrative access to. The President is a moderator of this group, but not administrator. The current administrator is a former employee who is in fact cooperating and through regular channels, our President has spend 18+ hours and hit the proverbial brick wall. Full documentation (articles of incorporation, receipts of payment for ads, driver's license, etc.) has been provided to the team and the case was closed due to former employee's willingness to cooperate. The phone number expected to be tied to their account was the employee's old mobile number of which has been disconnected for about 4 years. I am reaching out to the NANOG community in hopes we can reach someone at the Facebook end of things that can spend just a bit of time looking at this situation and help us. Please feel free to email or call at your convenience. Josh Luthman 24/7 Help Desk: 937-552-2340 Direct: 937-552-2343 1100 Wayne St Suite 1337 Troy, OH 45373