I'm looking for some help with Motorola's Prizm software which is used for provisioning of subscriber modules with their Canopy wireless products. We are having some issues with authentication of some customer's and I believe it to be related to the management software (Prizm). Is there anyone on this list with experience with this software? -- Alan Bryant | Systems Administrator Gtek Computers & Wireless, LLC. alan@gtekcommunications.com | www.gtek.biz O 361-777-1400 | F 361-777-1405
May want to join the animal farm list which is a group of WISPs that run canopy systems. http://www.afmug.com/the-group On 8/24/2010 9:44 AM, Alan Bryant wrote:
I'm looking for some help with Motorola's Prizm software which is used for provisioning of subscriber modules with their Canopy wireless products.
We are having some issues with authentication of some customer's and I believe it to be related to the management software (Prizm).
Is there anyone on this list with experience with this software?
-- ---- ---- ---- ---- Chris Gotstein, Network Engineer, U.P. Logon/Computer Connection U.P. http://uplogon.com | +1 906 774 4847 | chris@uplogon.com
We use canopy and prizm at our office. Are you having AP auth issues? On Tue, Aug 24, 2010 at 9:59 AM, Chris Gotstein <chris@uplogon.com> wrote:
May want to join the animal farm list which is a group of WISPs that run canopy systems.
http://www.afmug.com/the-group
On 8/24/2010 9:44 AM, Alan Bryant wrote:
I'm looking for some help with Motorola's Prizm software which is used for provisioning of subscriber modules with their Canopy wireless products.
We are having some issues with authentication of some customer's and I believe it to be related to the management software (Prizm).
Is there anyone on this list with experience with this software?
-- ---- ---- ---- ---- Chris Gotstein, Network Engineer, U.P. Logon/Computer Connection U.P. http://uplogon.com | +1 906 774 4847 | chris@uplogon.com
On Tue, Aug 24, 2010 at 11:15 AM, Matthew Welch <mwelch@tallshorts.com> wrote:
We use canopy and prizm at our office. Are you having AP auth issues?
Over the past few days, a lot of our Subscriber Modules are no longer authenticating with Prizm. If we turn authentication off on the AP, they all immediately register. It is not a signal issue, and it does not appear to be a license issue as these customers have been connecting fine for months. We are possibly using an older version of Prizm. We may attempt to upgrade tonight. It is not limited to one AP, one frequency, or even one geographic area. It is very random and intermittent. Prizm's logs are not helpful at all, and neither is Motorola's support. Any suggestions or direction would be greatly appreciated. -- Alan Bryant | Systems Administrator Gtek Computers & Wireless, LLC. alan@gtekcommunications.com | www.gtek.biz O 361-777-1400 | F 361-777-1405
participants (3)
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Alan Bryant -
Chris Gotstein -
Matthew Welch