Bell Atlantic FCC outage report available now
Does anyone find it even remotely interesting that Bell Atl had an outage, performing a similar upgrade to a similar piece of equipment (Alcatel IMTN), only three days earlier in Philadelphia? http://www.fcc.gov/Bureaus/Engineering_Technology/Filings/Network_Outage/199... For once, I wish someone in the press would pick up how much the telco's suck, and try to hide significant events like this; especially this north jersey one where they said only three counties were affected! Bah! The entire LATA was affected! ---------- Forwarded message ---------- Date: 24 Nov 1999 13:13:16 -0800 From: Sean Donelan <sean@donelan.com> To: nanog@merit.edu Subject: Bell Atlantic FCC outage report available now Ah, I see my friends at the FCC are reading this list. The Bell Atlantic FCC outage report for the Nov 23 New Jersey outage has been scanned, and is online at the FCC web site. http://www.fcc.gov/Bureaus/Engineering_Technology/Filings/Network_Outage/199... --------------------------------------------------------------------- To unsubscribe, e-mail: internal-unsubscribe@nac.net For additional commands, e-mail: internal-help@nac.net
For once, I wish someone in the press would pick up how much the telco's suck, and try to hide significant events like this; especially this north jersey one where they said only three counties were affected! Bah! The entire LATA was affected!
At Bell Atlantic, bald-face lying to customers is SOP...they know they can get away with it and you'll send your money anyhow. Although relatively minor, I just got off the phone with BA about an ISDN line that's been out for several days here (fortunately we have a backup but it's annoying how every day they say they're going to fix it and every day someone has to call to find out what's up, etc.) Anyhow, they were able to reproduce the problem within the CO so it can't be anything here. There's been no fingerpointing. So today the BA person on the ticket tries to reassure me by saying how THEY TOLD HIM TO JUST TELL US IT'S OUR EQUIPMENT AND CLOSE THIS TICKET! Basically just tell us to get stuffed, but he refused (wotta guy.) Not shocking he calls back today to tell us he's now off that ticket so we shouldn't call him any more... Ya know, sometimes we'll say stuff like this to each other and people look at us like we're just paranoid. But here's this BA employee telling me to my face that his manager is telling him to just tell us it's our equipment problem, when they determined days ago it wasn't, and close the damned ticket. Sure, a small thing, just a little ISDN line, but what a great culture we have with Bell Atlantic. Just say whatever bullshit and leave the customer down, and no doubt deny it all later. So long as we have these omnipotent RBOCs whose paychecks are basically the same whether they're delivering service or not in a phrase: We're Fukt. -- -Barry Shein Software Tool & Die | bzs@world.std.com | http://www.world.com Purveyors to the Trade | Voice: 617-739-0202 | Login: 617-739-WRLD The World | Public Access Internet | Since 1989 *oo*
Unnamed Administration sources reported that Barry Shein said:
So today the BA person on the ticket tries to reassure me by saying how THEY TOLD HIM TO JUST TELL US IT'S OUR EQUIPMENT AND CLOSE THIS TICKET!
BS got caught doing this in Florida. There, the PSC gets a tally of how many tickets are open >24H, and BS must pay a refund to the sub. Turns out BS had a widespread unwritten policy of ticket-kicking at 23H 59M....went on for years... When I last heard (YEARS ago), the State AG was talking RICO the dollars were so large... In General: You can do your part. WRITE A REPORT LETTER to your PSC. KEEP WRITING. Sure, depending on the state, it may be the PSC is a business unit of the RBOC, & nothing happens; but the letters are still public records. Someday maybe a new politician needs an issue; or someone sues, or.... -- A host is a host from coast to coast.................wb8foz@nrk.com & no one will talk to a host that's close........[v].(301) 56-LINUX Unless the host (that isn't close).........................pob 1433 is busy, hung or dead....................................20915-1433
On Wed, Nov 24, 1999 at 07:39:45PM -0500, David Lesher wrote:
BS got caught doing this in Florida. There, the PSC gets a tally of how many tickets are open >24H, and BS must pay a refund to the sub.
Turns out BS had a widespread unwritten policy of ticket-kicking at 23H 59M....went on for years...
In the UK (OK I know this isn't North America... yet) BT love FNF - "Fault Not Found". It is the stuff of urban legend how many POTS and ISDN lines (both BRI and PRI) come back to life after a call to the faults line and when queried for the final problem report the ticket was closed with FNF. The regulator in the UK has no inclination and no teeth, so please consider the FCC and the other bodies in the US to be very customer focused in comparison. Lucky people. Regards, -- Peter Galbavy Knowledge Matters Ltd http://www.knowledge.com/
Date: Thu, 25 Nov 1999 11:22:04 +0000 From: Peter Galbavy <Peter.Galbavy@knowledge.com> [...] In the UK (OK I know this isn't North America... yet) BT love FNF - "Fault Not Found". It is the stuff of urban legend how many POTS and ISDN lines (both BRI and PRI) come back to life after a call to the faults line and when queried for the final problem report the ticket was closed with FNF. [...]
It's called "cleared while testing" in the States... -tjs
Or NTF, No Trouble Found. On Thu, 25 Nov 1999, Tim Salo wrote:
Date: Thu, 25 Nov 1999 11:22:04 +0000 From: Peter Galbavy <Peter.Galbavy@knowledge.com> [...] In the UK (OK I know this isn't North America... yet) BT love FNF - "Fault Not Found". It is the stuff of urban legend how many POTS and ISDN lines (both BRI and PRI) come back to life after a call to the faults line and when queried for the final problem report the ticket was closed with FNF. [...]
It's called "cleared while testing" in the States...
-tjs
On November 24, 1999 at 19:39 wb8foz@nrk.com (David Lesher) wrote:
Unnamed Administration sources reported that Barry Shein said:
So today the BA person on the ticket tries to reassure me by saying how THEY TOLD HIM TO JUST TELL US IT'S OUR EQUIPMENT AND CLOSE THIS TICKET!
BS got caught doing this in Florida. There, the PSC gets a tally of how many tickets are open >24H, and BS must pay a refund to the sub.
Turns out BS had a widespread unwritten policy of ticket-kicking at 23H 59M....went on for years...
The usual trick is to call you and tell you to start using some new ticket number, of course most people just say thank you and note the new ticket number. What really happened was they just closed it before the magic 24 hour mark and opened a new one. I'm amazed they get away with such simple stuff. I'm amazed this lousy ISDN ticket has been open since 11/16 (the status now is "hold until customer contacted"), both that it hasn't just been fixed AND they haven't used some trick, yet, to just close it. -- -Barry Shein Software Tool & Die | bzs@world.std.com | http://www.world.com Purveyors to the Trade | Voice: 617-739-0202 | Login: 617-739-WRLD The World | Public Access Internet | Since 1989 *oo*
participants (5)
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Alex Rubenstein -
Barry Shein -
David Lesher -
Peter Galbavy -
Tim Salo