Hello Everyone, We've been having trouble with HBO Max and blocked subnets. I tried HBO: CTIAEngineers@hbo.com<mailto:CTIAEngineers@hbo.com> listed on TheBrothersWISP website and support@hbo.com<mailto:support@hbo.com>. https://thebrotherswisp.com/index.php/geo-and-vpn/ We have never received a reply. Does anyone have another contact for them or do you know which IP Geolocation and VPN service they use? Thank you, [cid:image001.png@01D6B9D9.BDCE3D20]<https://www.mdtc.net/> Kevin McCormick McDonough Telephone Cooperative 210 N Coal St. Colchester, IL 62326 Phone: 309.776.6258 Email: kmccormick@mdtc.net<mailto:kmccormick@mdtc.net> Web: mdtc.net<https://www.mdtc.net/> | mtccomm.net<https://www.mtccomm.net/> Fax: 309.776.3299 24 Hour Repair: 309.776.3214 Driving Directions<https://goo.gl/maps/zrsGKHLQLSqu6VHA6> | Follow us on Facebook<https://www.facebook.com/followmdtc> CONFIDENTIALITY NOTICE: This email message, including any attachments, is for the sole use of the intended recipient(s) and may contain confidential and privileged information. You may not read, retransmit, or in any way use or allow the following material to be used in any way unless you are the addressee. Any unauthorized review, copying, use, disclosure, or distribution is prohibited. If you are not the intended recipient, please contact the sender by reply e-mail and destroy all copies of the original message. Thank you.
HBO did respond to contact form page on website. They referred us to Digital Elements. Hope that helps other people having the same issue. Thank you, Kevin McCormick From: NANOG <nanog-bounces+kmccormick=mdtc.net@nanog.org> On Behalf Of Kevin McCormick Sent: Friday, September 3, 2021 2:43 PM To: Nanog@nanog.org Subject: HBO Max Contact Hello Everyone, We've been having trouble with HBO Max and blocked subnets. I tried HBO: CTIAEngineers@hbo.com<mailto:CTIAEngineers@hbo.com> listed on TheBrothersWISP website and support@hbo.com<mailto:support@hbo.com>. https://thebrotherswisp.com/index.php/geo-and-vpn/ We have never received a reply. Does anyone have another contact for them or do you know which IP Geolocation and VPN service they use? Thank you, [cid:image001.png@01D6B9D9.BDCE3D20]<https://www.mdtc.net/> Kevin McCormick McDonough Telephone Cooperative 210 N Coal St. Colchester, IL 62326 Phone: 309.776.6258 Email: kmccormick@mdtc.net<mailto:kmccormick@mdtc.net> Web: mdtc.net<https://www.mdtc.net/> | mtccomm.net<https://www.mtccomm.net/> Fax: 309.776.3299 24 Hour Repair: 309.776.3214 Driving Directions<https://goo.gl/maps/zrsGKHLQLSqu6VHA6> | Follow us on Facebook<https://www.facebook.com/followmdtc> CONFIDENTIALITY NOTICE: This email message, including any attachments, is for the sole use of the intended recipient(s) and may contain confidential and privileged information. You may not read, retransmit, or in any way use or allow the following material to be used in any way unless you are the addressee. Any unauthorized review, copying, use, disclosure, or distribution is prohibited. If you are not the intended recipient, please contact the sender by reply e-mail and destroy all copies of the original message. Thank you.
Hello Kevin, On Tue, 7 Sept 2021 at 16:57, Kevin McCormick <kmccormick@mdtc.net> wrote:
HBO did respond to contact form page on website.
They referred us to Digital Elements.
It's IP geolocation done right, as per the white-paper [1]: - distrusting WHOIS data - distrusting ISP provided data - not providing any check/demo page - not providing any contact information for victims (end users or ISPs) - amazing real time updates based on ... things:
Digital Element utilizes patented web-spidering technology and 20+ proprietary methods to triangulate the location, connection speed, and many other characteristics associated with an IP address. By combining this "inside-out" infrastructure analysis with "outside-in" user location feedback gleaned from a network of commercial partners to improve and validate its response at a hyperlocal level (city/postcode/ZIP+4), Digital Element can identify where the user actually accesses the Internet down to the ISP’s end-point equipment. [...] "With such an extensive customer network performing more than 10 trillion IP lookups per month, the company is able to pick up IP address reallocations the instant they occur, ensuring that data remains highly current and accurate."
And just to reiterate one more time:
By combining this "inside-out" infrastructure analysis with "outside-in" user location feedback gleaned from a network of commercial partners to improve and validate its response at a hyperlocal level (city/postcode/ZIP+4), Digital Element can identify where the user actually accesses the Internet down to the ISP’s end-point equipment.
and again:
the company is able to pick up IP address reallocations the instant they occur
's all good, man! [1] https://www.digitalelement.com/wp-content/uploads/2020/06/IPGEO-myths-facts....
Is that outside->in, inside->out, or middle-out? ----- Mike Hammett Intelligent Computing Solutions http://www.ics-il.com Midwest-IX http://www.midwest-ix.com ----- Original Message ----- From: "Lukas Tribus" <lukas@ltri.eu> To: "Kevin McCormick" <kmccormick@mdtc.net> Cc: Nanog@nanog.org Sent: Tuesday, September 7, 2021 12:27:18 PM Subject: Re: HBO Max Contact Hello Kevin, On Tue, 7 Sept 2021 at 16:57, Kevin McCormick <kmccormick@mdtc.net> wrote:
HBO did respond to contact form page on website.
They referred us to Digital Elements.
It's IP geolocation done right, as per the white-paper [1]: - distrusting WHOIS data - distrusting ISP provided data - not providing any check/demo page - not providing any contact information for victims (end users or ISPs) - amazing real time updates based on ... things:
Digital Element utilizes patented web-spidering technology and 20+ proprietary methods to triangulate the location, connection speed, and many other characteristics associated with an IP address. By combining this "inside-out" infrastructure analysis with "outside-in" user location feedback gleaned from a network of commercial partners to improve and validate its response at a hyperlocal level (city/postcode/ZIP+4), Digital Element can identify where the user actually accesses the Internet down to the ISP’s end-point equipment. [...] "With such an extensive customer network performing more than 10 trillion IP lookups per month, the company is able to pick up IP address reallocations the instant they occur, ensuring that data remains highly current and accurate."
And just to reiterate one more time:
By combining this "inside-out" infrastructure analysis with "outside-in" user location feedback gleaned from a network of commercial partners to improve and validate its response at a hyperlocal level (city/postcode/ZIP+4), Digital Element can identify where the user actually accesses the Internet down to the ISP’s end-point equipment.
and again:
the company is able to pick up IP address reallocations the instant they occur
's all good, man! [1] https://www.digitalelement.com/wp-content/uploads/2020/06/IPGEO-myths-facts....
We have just ran into this issue. We contacted Digital Elements and they let us know the issue is with Wind Scribe VPN service. Wind Scribe will randomly select client IP addresses and use that as the host IP. Of course, when they do that, it gets our IP addresses blocked. We have never implemented any kind of filtering, etc. on our network, we prefer to leave it open for the customers to use. Anyone have a good idea on how to prevent this from happening? Thank you Travis Garrison -----Original Message----- From: NANOG <nanog-bounces+tgarrison=netviscom.com@nanog.org> On Behalf Of Lukas Tribus Sent: Tuesday, September 7, 2021 12:27 PM To: Kevin McCormick <kmccormick@mdtc.net> Cc: Nanog@nanog.org Subject: Re: HBO Max Contact Hello Kevin, On Tue, 7 Sept 2021 at 16:57, Kevin McCormick <kmccormick@mdtc.net> wrote:
HBO did respond to contact form page on website.
They referred us to Digital Elements.
It's IP geolocation done right, as per the white-paper [1]: - distrusting WHOIS data - distrusting ISP provided data - not providing any check/demo page - not providing any contact information for victims (end users or ISPs) - amazing real time updates based on ... things:
Digital Element utilizes patented web-spidering technology and 20+ proprietary methods to triangulate the location, connection speed, and many other characteristics associated with an IP address. By combining this "inside-out" infrastructure analysis with "outside-in" user location feedback gleaned from a network of commercial partners to improve and validate its response at a hyperlocal level (city/postcode/ZIP+4), Digital Element can identify where the user actually accesses the Internet down to the ISP’s end-point equipment. [...] "With such an extensive customer network performing more than 10 trillion IP lookups per month, the company is able to pick up IP address reallocations the instant they occur, ensuring that data remains highly current and accurate."
And just to reiterate one more time:
By combining this "inside-out" infrastructure analysis with "outside-in" user location feedback gleaned from a network of commercial partners to improve and validate its response at a hyperlocal level (city/postcode/ZIP+4), Digital Element can identify where the user actually accesses the Internet down to the ISP’s end-point equipment.
and again:
the company is able to pick up IP address reallocations the instant they occur
's all good, man! [1] https://www.digitalelement.com/wp-content/uploads/2020/06/IPGEO-myths-facts....
participants (4)
-
Kevin McCormick -
Lukas Tribus -
Mike Hammett -
Travis Garrison