The connection back up. MCI has to figure out how to get their billing people to talk to their account service people and their INOC group. -------------------------------------------- Esteban Gutierrez US Army Corps Of Engineers CEAP Network Operations (503) 326-6126 noc@ceap.net On Wed, 5 Mar 1997, E Gutierrez wrote:

Greetings-

I work for the Network Operations Center for the Army Corps of Engineers. We (ceap.net) are basically the ISP for the entire Corps. One of our internet service gateways is provided by MCI and we are having a hell of a time getting a service issue with them resolved. Some time at about 1:00 pm PST that gateway went down. Apparently, someone in their provisioning group has decided to administratively shut down their interface to us. That much I gathered from talking to someone in their Internet group. He couldn't give me a good reason why this was the case and the vapid account managers can't even find a circuit id and can't get their connections to the MCI noc to do anything. I haven't been able to get a hold of any one from their Internet group since then. This is absurd. Is there anyone from MCI here who might be able to give me a hand?

-------------------------------------------- Esteban Gutierrez US Army Corps Of Engineers CEAP Network Operations (503) 326-6126 noc@ceap.net