From: Ben Cannon <ben@6by7.net> To: Darin Steffl <darin.steffl@mnwifi.com> [...]

...

Again, it seems nice to be able to do this but most companies don't have idle resources sitting around to give away things for free. We have zero extra time to work for free.

We’re a tiny company and I already have a department dedicated to giving [...]

It's all in resource allocation, particularly as applied to a small company. I can't imagine 6x7 or Wholesale Internet have dedicated departments of bean counters (apparently no button-pushing monkeys as well, even if they work for bananas). The disadvantage is that particular individual personnel tend to be even less replaceable than in larger companies. Peter E. Fry [Hm: 6by7.net web page? That's even a bit sadder than mine...]