Command and Control Centres | COVID-19
All, This question has arisen and I was wondering if I could request some feedback from the community. We operate a 24x7x365 Command and Control Centre that provides mission critical services (Security Operations, Network Operations, and Enterprise Management) as does many on this list. How many on the list have sent all personnel home using work from home practices and home many have opted to run skeleton crews while implementing tight social distancing restrictions? How many are operating status quo? We are trying to find a balanced position and I was wondering what is the communities position on this topic? Scott
On Mon, Apr 6, 2020 at 7:53 AM Scott E. MacKenzie <semackenzie@gmail.com> wrote:
All,
This question has arisen and I was wondering if I could request some feedback from the community. We operate a 24x7x365 Command and Control Centre that provides mission critical services (Security Operations, Network Operations, and Enterprise Management) as does many on this list.
How many on the list have sent all personnel home using work from home practices and home many have opted to run skeleton crews while implementing tight social distancing restrictions? How many are operating status quo?
We are trying to find a balanced position and I was wondering what is the communities position on this topic?
Scott
We're tiny - only a 3 person shop. But so far it's been the two workerbees rotating between home (we have VOIP phones and VPN access) and the office, and the boss is in or out on his own call. And we all have boxes of gloves. One of the workerbees does the majority of fiber hanging, and he'll come in in the morning to do the day's worth of that if needed when he's on his "home" week. It's been working so far. -- Jeff Shultz -- Like us on Social Media for News, Promotions, and other information!! <https://www.facebook.com/SCTCWEB/> <https://www.instagram.com/sctc_503/> <https://www.yelp.com/biz/sctc-stayton-3> <https://www.youtube.com/c/sctcvideos> _**** This message contains confidential information and is intended only for the individual named. If you are not the named addressee you should not disseminate, distribute or copy this e-mail. Please notify the sender immediately by e-mail if you have received this e-mail by mistake and delete this e-mail from your system. E-mail transmission cannot be guaranteed to be secure or error-free as information could be intercepted, corrupted, lost, destroyed, arrive late or incomplete, or contain viruses. The sender therefore does not accept liability for any errors or omissions in the contents of this message, which arise as a result of e-mail transmission. ****_
I think that several businesses already have a BCP in place that includes work from home and a pre-built VPN infrastructure. I can't speak for business units I'm unfamiliar with, but for Engineering/Ops, this is status quo. On Mon, Apr 6, 2020 at 7:52 AM Scott E. MacKenzie <semackenzie@gmail.com> wrote:
All,
This question has arisen and I was wondering if I could request some feedback from the community. We operate a 24x7x365 Command and Control Centre that provides mission critical services (Security Operations, Network Operations, and Enterprise Management) as does many on this list.
How many on the list have sent all personnel home using work from home practices and home many have opted to run skeleton crews while implementing tight social distancing restrictions? How many are operating status quo?
We are trying to find a balanced position and I was wondering what is the communities position on this topic?
Scott
-- Bill Blackford Logged into reality and abusing my sudo privileges.....
We are leaving it at everyone’s discretion where we can. We have a big open pair of GNOCs with nobody closer than 6 feet by far, and with one or two people in each while everyone else is WFH, it’s essentially the run of the place. Anything that can be done at home is generally encouraged - even before this. So it’s really only the very sensitive ops that are even noticing. -Ben
On Apr 6, 2020, at 7:51 AM, Scott E. MacKenzie <semackenzie@gmail.com> wrote:
All,
This question has arisen and I was wondering if I could request some feedback from the community. We operate a 24x7x365 Command and Control Centre that provides mission critical services (Security Operations, Network Operations, and Enterprise Management) as does many on this list.
How many on the list have sent all personnel home using work from home practices and home many have opted to run skeleton crews while implementing tight social distancing restrictions? How many are operating status quo?
We are trying to find a balanced position and I was wondering what is the communities position on this topic?
Scott
We have data centers in two states, with a six-hour drive between them. Our normal practice has been to drive from the main DC to the satellite every few weeks to catch up on maintenance and non-urgent infrastructure changes such as server installs. For urgent things we have some part-time “remote hands” techs that are limited to cable changes, reboots, and diagnostic assistance. Everything else is done unattended using remote management. But we do have a large customer install coming up in a few weeks that will be more of a problem. It can’t really be rescheduled, because the circuits involved are part of a larger critical network infrastructure. But there will be some racking and stacking that requires several people working in the same area. This project also requires a generator upgrade, which is outdoor construction work. I’m hoping the CV situation improves so that we don’t have to use some kind of lightweight hazmat gear. -mel
On Apr 6, 2020, at 9:27 AM, Ben Cannon <ben@6by7.net> wrote:
We are leaving it at everyone’s discretion where we can. We have a big open pair of GNOCs with nobody closer than 6 feet by far, and with one or two people in each while everyone else is WFH, it’s essentially the run of the place.
Anything that can be done at home is generally encouraged - even before this.
So it’s really only the very sensitive ops that are even noticing.
-Ben
On Apr 6, 2020, at 7:51 AM, Scott E. MacKenzie <semackenzie@gmail.com> wrote:
All,
This question has arisen and I was wondering if I could request some feedback from the community. We operate a 24x7x365 Command and Control Centre that provides mission critical services (Security Operations, Network Operations, and Enterprise Management) as does many on this list.
How many on the list have sent all personnel home using work from home practices and home many have opted to run skeleton crews while implementing tight social distancing restrictions? How many are operating status quo?
We are trying to find a balanced position and I was wondering what is the communities position on this topic?
Scott
participants (5)
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Ben Cannon -
Bill Blackford -
Jeff Shultz -
Mel Beckman -
Scott E. MacKenzie