Thanks for reaching out Brian. We'll certainly keep Saavis in mind and advise as deemed fit. Regards, On 7/1/10, Bellis, Brian <Brian.Bellis@savvis.net> wrote:
Dear Funky Fun,
Have you consider Savvis for IP transit. We are a Tier 1 IP backbone provider operating AS-3561. We announce approximately 23% of all internet routes on our backbone and are privately peered with all other Tier 1 providers meaning we don't buy upstream to gain access to routes. We are very price competitive and offer fixed and burstable pricing. We are located in virtually every telehouse across the US and have PoPs in London, Paris, Frankfurt and Amsterdam.
No pressure here and no need to respond if you are not interested. Just wanted to give you another option you may have not considered. Thank you.
Best regards,
Brian
Brian Bellis | Sr. Sales Director Service Providers
Savvis 2355 Dulles Corner Blvd, Herndon, VA 20171 Office: 703.667.6254 | Mobile: 202.997.1336 | Fax: 703.880.7239
E-mail: brian.bellis@savvis.net
www.savvis.net
-----Original Message----- From: Net [mailto:funkyfun@gmail.com] Sent: Thursday, July 01, 2010 7:52 AM To: nanog@nanog.org Subject: XO feedback
Hi,
We're currently looking to buy transit from XO for one of our DCs. Their pricing is very competative compared to some of the other providers we've considered to date.
I'm hoping to get some feedback on their services, support, peering arrangements and the overall stability of their core backbone network from folks who've had experience or currently using them.
Any info would be greatly appreciated.
Thanks in advance
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Here in the New York Metro, XO's collocation offering is pretty solid. No frills, but competently managed, and offered under a reasonable pricing model for retail collocation. I've had similarly positive experiences with their transport side of the house. I've not looked at the IP product... I certainly belive the negative XO feedback shared; having heard similar, it would seem there's definite potential to be treated as merely a number. At the same time, our experience has been great, and I'd happily recommend them. I think the quality of your XO customer experience is directly proportional to the caliber of your account team, along with your ability to vendor-manage and assemble a suitable escalation matrix. As for the Savvis suggestion, I'm not sure I'd agree. We're in 2010, yet they continue to maintain a fair number of gigabit-sized peering interfaces, seemingly operating at or close to capacity. HTH, -a
On Fri, Jul 2, 2010 at 7:04 PM, Adam Rothschild <asr+nanog@latency.net<asr%2Bnanog@latency.net>
wrote:
Here in the New York Metro, XO's collocation offering is pretty solid. No frills, but competently managed, and offered under a reasonable pricing model for retail collocation.
I've had similarly positive experiences with their transport side of the house. I've not looked at the IP product...
I certainly belive the negative XO feedback shared; having heard similar, it would seem there's definite potential to be treated as merely a number. At the same time, our experience has been great, and I'd happily recommend them. I think the quality of your XO customer experience is directly proportional to the caliber of your account team, along with your ability to vendor-manage and assemble a suitable escalation matrix.
As for the Savvis suggestion, I'm not sure I'd agree. We're in 2010, yet they continue to maintain a fair number of gigabit-sized peering interfaces, seemingly operating at or close to capacity.
HTH, -a
In the DC Market I can provide this input: Voice PRIs - Apparently they don't realize they can provide CNAM service and will argue that CallerID Name is not available from XO at all. Voice SIP - They had a major DID outage this year for 8 to 12 hours that was nationwide. Point to Point DS3 - 3 or 4 complete failures in the past year. They then failed to work with the local ILEC to arrange a time to meet and test equipment. If I buy a circuit from XO, I don't expect to have to call Qwest and Verizon to organize engineers. I'm paying XO to do that for me. Each outage was on average 3 days long. In the Las Vegas Market: Flex T1 - Internet latency was extremely high. However they did install the circuit in 2 weeks. Usually the pricing is very good and this makes it hard to weigh all the cons. ~Jared
On 7/2/2010 10:47 PM, Jared Geiger wrote:
On Fri, Jul 2, 2010 at 7:04 PM, Adam Rothschild <asr+nanog@latency.net<asr%2Bnanog@latency.net>
wrote:
How many co-lo centers do they operate and where are they ? - Curiosity on my part. Todd
Here in the New York Metro, XO's collocation offering is pretty solid. No frills, but competently managed, and offered under a reasonable pricing model for retail collocation.
I've had similarly positive experiences with their transport side of the house. I've not looked at the IP product...
I certainly belive the negative XO feedback shared; having heard similar, it would seem there's definite potential to be treated as merely a number. At the same time, our experience has been great, and I'd happily recommend them. I think the quality of your XO customer experience is directly proportional to the caliber of your account team, along with your ability to vendor-manage and assemble a suitable escalation matrix.
As for the Savvis suggestion, I'm not sure I'd agree. We're in 2010, yet they continue to maintain a fair number of gigabit-sized peering interfaces, seemingly operating at or close to capacity.
HTH, -a
In the DC Market I can provide this input:
Voice PRIs - Apparently they don't realize they can provide CNAM service and will argue that CallerID Name is not available from XO at all.
Voice SIP - They had a major DID outage this year for 8 to 12 hours that was nationwide.
Point to Point DS3 - 3 or 4 complete failures in the past year. They then failed to work with the local ILEC to arrange a time to meet and test equipment. If I buy a circuit from XO, I don't expect to have to call Qwest and Verizon to organize engineers. I'm paying XO to do that for me. Each outage was on average 3 days long.
In the Las Vegas Market:
Flex T1 - Internet latency was extremely high. However they did install the circuit in 2 weeks.
Usually the pricing is very good and this makes it hard to weigh all the cons.
~Jared
On Sat, Jul 03, 2010 at 06:28:39AM -0700, todd glassey wrote:
On 7/2/2010 10:47 PM, Jared Geiger wrote:
On Fri, Jul 2, 2010 at 7:04 PM, Adam Rothschild <asr+nanog@latency.net<asr%2Bnanog@latency.net>
wrote:
How many co-lo centers do they operate and where are they ? - Curiosity on my part.
We are in their datacenter in Fremont, CA, which is an old Concentric datacenter. A while back they moved the management of that under their telco-colo management. Only more problems since then. 3-phase power? Only because we are grand fathered in. Their telco-colos are very cookie cutter and the Fremont Datacenter does not fit into this mold. -- Regards, Ulf. --------------------------------------------------------------------- Ulf Zimmermann, 1525 Pacific Ave., Alameda, CA-94501, #: 510-865-0204 You can find my resume at: http://www.Alameda.net/~ulf/resume.html
Here is a page that will point you to all their locations http://www.xo.com/services/network/Pages/collocation.aspx ________________________________ From: Ulf Zimmermann <ulf@Alameda.net> To: todd glassey <tglassey@earthlink.net> Cc: nanog@nanog.org Sent: Mon, July 5, 2010 9:44:29 AM Subject: Re: XO feedback On Sat, Jul 03, 2010 at 06:28:39AM -0700, todd glassey wrote:
On 7/2/2010 10:47 PM, Jared Geiger wrote:
On Fri, Jul 2, 2010 at 7:04 PM, Adam Rothschild <asr+nanog@latency.net<asr%2Bnanog@latency.net>
wrote:
How many co-lo centers do they operate and where are they ? - Curiosity on my part.
We are in their datacenter in Fremont, CA, which is an old Concentric datacenter. A while back they moved the management of that under their telco-colo management. Only more problems since then. 3-phase power? Only because we are grand fathered in. Their telco-colos are very cookie cutter and the Fremont Datacenter does not fit into this mold. -- Regards, Ulf. --------------------------------------------------------------------- Ulf Zimmermann, 1525 Pacific Ave., Alameda, CA-94501, #: 510-865-0204 You can find my resume at: http://www.Alameda.net/~ulf/resume.html
Thanks for the feedback Jared. On 7/3/10, Jared Geiger <compuwizz@gmail.com> wrote:
On Fri, Jul 2, 2010 at 7:04 PM, Adam Rothschild <asr+nanog@latency.net<asr%2Bnanog@latency.net>
wrote:
Here in the New York Metro, XO's collocation offering is pretty solid. No frills, but competently managed, and offered under a reasonable pricing model for retail collocation.
I've had similarly positive experiences with their transport side of the house. I've not looked at the IP product...
I certainly belive the negative XO feedback shared; having heard similar, it would seem there's definite potential to be treated as merely a number. At the same time, our experience has been great, and I'd happily recommend them. I think the quality of your XO customer experience is directly proportional to the caliber of your account team, along with your ability to vendor-manage and assemble a suitable escalation matrix.
As for the Savvis suggestion, I'm not sure I'd agree. We're in 2010, yet they continue to maintain a fair number of gigabit-sized peering interfaces, seemingly operating at or close to capacity.
HTH, -a
In the DC Market I can provide this input:
Voice PRIs - Apparently they don't realize they can provide CNAM service and will argue that CallerID Name is not available from XO at all.
Voice SIP - They had a major DID outage this year for 8 to 12 hours that was nationwide.
Point to Point DS3 - 3 or 4 complete failures in the past year. They then failed to work with the local ILEC to arrange a time to meet and test equipment. If I buy a circuit from XO, I don't expect to have to call Qwest and Verizon to organize engineers. I'm paying XO to do that for me. Each outage was on average 3 days long.
In the Las Vegas Market:
Flex T1 - Internet latency was extremely high. However they did install the circuit in 2 weeks.
Usually the pricing is very good and this makes it hard to weigh all the cons.
~Jared
-- Sent from my mobile device
participants (6)
-
Adam Rothschild -
Henry Linneweh -
Jared Geiger -
Net -
todd glassey -
Ulf Zimmermann