Re: Operations: where are you going to sit?
5) Lots of phone lines (including conference and analog) that can call in and out and internationally
This isn't for the NOC proper, but it might be handy if you have gear located in remote locations where a non-wizard might be pushing buttons or reading lights for you. Make sure there is a phone near the gear or a phone someplace with a long enough cord to get there.
No, actually, this should be in the NOC proper. Actually, every single phone in the NOC should be able to dial an outside line, and far more than half of them should be able to dial international. Assume you are in California (as I am) and have a pair of BT E1s in London (as I once did). Then assume they go down (as mine once did). How am I supposed to call British Telecom without dialling international? And, since in this NOC I was responsible for fixing the problem (not just diagnosing and escalating as I hear some NOCs do), I had to call BT repeatedly, and talk to them while at the same time sitting at my desk and fixing stuff with them. A phone that can dial international *at*my*desk*, and at every operater's desk who may need to do such a thing, is necessary. And, as a side issue: If your NOC is one of those that is fixing stuff instead of just isolating faults for someone else to fix, it needs a large selection of manuals and a workbench with test equipment as well. --Matthew Devney On Tue, 5 Dec 2000, Hal Murray wrote:
Date: Tue, 05 Dec 2000 23:29:54 -0800 From: Hal Murray <murray@pa.dec.com> To: nanog@merit.edu Cc: murray@pa.dec.com Subject: Re: Operations: where are you going to sit?
5) Lots of phone lines (including conference and analog) that can call in and out and internationally
This isn't for the NOC proper, but it might be handy if you have gear located in remote locations where a non-wizard might be pushing buttons or reading lights for you.
Make sure there is a phone near the gear or a phone someplace with a long enough cord to get there.
5) Lots of phone lines (including conference and analog) that can call in and out and internationally
This isn't for the NOC proper, but it might be handy if you have gear located in remote locations where a non-wizard might be pushing buttons or reading lights for you.
Or if you've got international customers! I could name a telco in NYC whose engineers are unable to call international. This makes it kind of tricky to work on circuit problems with them. Needless to say, I won't be buying more circuits from them... Simon -- Simon Lockhart | Tel: +44 (0)1737 839676 Internet Engineering Manager | Fax: +44 (0)1737 839516 BBC Internet Services | Email: Simon.Lockhart@bbc.co.uk Kingswood Warren,Tadworth,Surrey,UK | URL: http://support.bbc.co.uk/
Once upon a time, Hal Murray <murray@pa.dec.com> said:
5) Lots of phone lines (including conference and analog) that can call in and out and internationally
This isn't for the NOC proper, but it might be handy if you have
Yes it is, especially when you have international colocation customers (that like to call at 3am local time about a problem :-) ). -- Chris Adams <cmadams@hiwaay.net> Systems and Network Administrator - HiWAAY Internet Services I don't speak for anybody but myself - that's enough trouble.
participants (4)
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Chris Adams -
Hal Murray -
mdevney＠teamsphere.com -
Simon Lockhart