Any chance there's someone from Earthlink on nanog or anyone that has contact information? We have a large IP block that is being listed as dynamic by Earthlink's mail servers causing mail to be returned and have gotten nowhere with the normal procedures or the abuse mailbox at (866) 525-8194. Feel free to contact me off-list. Thanks, Ryan G IT Assistant/Support Technician Limestone Networks, Inc. r.gelobter@limestonenetworks.com<mailto:r.gelobter@limestonenetworks.com> www.limestonenetworks.com<http://www.limestonenetworks.com> Simple. Solid. Superior.
Their NOC has an unlisted number: +1 404-815-0770 x22277 -J On Dec 8, 2009, at 11:42 AM, Ryan Gelobter wrote:
Any chance there's someone from Earthlink on nanog or anyone that has contact information?
We have a large IP block that is being listed as dynamic by Earthlink's mail servers causing mail to be returned and have gotten nowhere with the normal procedures or the abuse mailbox at (866) 525-8194.
Feel free to contact me off-list.
Thanks,
Ryan G IT Assistant/Support Technician Limestone Networks, Inc. r.gelobter@limestonenetworks.com<mailto:r.gelobter@limestonenetworks.com> www.limestonenetworks.com<http://www.limestonenetworks.com> Simple. Solid. Superior.
!SIG:4b1e9f00213371829418099!
On Tue, 8 Dec 2009, Jason Williams wrote:
On Dec 8, 2009, at 11:42 AM, Ryan Gelobter wrote:
Any chance there's someone from Earthlink on nanog or anyone that has contact information?
Their NOC has an unlisted number: +1 404-815-0770 x22277
Not anymore, it would seem. NANOG Archives FTW. --------------------------------------------------------------------------- Peter Beckman Internet Guy beckman@angryox.com http://www.angryox.com/ ---------------------------------------------------------------------------
Thanks for the number, but their NOC was unable to help me. They referred me back to their Abuse Mailbox and abuse e-mail addresses (blockedbyearthlink@abuse.earthlink.net, abuse@abuse.earthlink.net). They were unable to provide any alternative number or e-mail address. I ended up calling their corporate office (404.815.0770) and spoke to an operator who confirmed with senior tech's that the abuse team their checks the mailbox but they apparently are not in the office and work from home. Senior tech support tells me the mail server is not blocked even though I get blocked messages and escalating it further would not do anything as they show it as not blocked. Tech support uses the same procedure as the mail administrator does which is to e-mail blockedbyearthlink@ address with the subject BLOCKED: xxx.xxx.xxx.xxx (replace with the ip) and if it is blocked they will unblock you. Sadly, I tried that already. Ryan G IT Assistant/Support Technician Limestone Networks, Inc. r.gelobter@limestonenetworks.com www.limestonenetworks.com Simple. Solid. Superior. -----Original Message----- From: Peter Beckman [mailto:beckman@angryox.com] Sent: Tuesday, December 08, 2009 10:28 PM To: Jason Williams Cc: Ryan Gelobter; nanog@nanog.org Subject: Re: Earthlink SMTP Admin Contact? On Tue, 8 Dec 2009, Jason Williams wrote:
On Dec 8, 2009, at 11:42 AM, Ryan Gelobter wrote:
Any chance there's someone from Earthlink on nanog or anyone that has contact information?
Their NOC has an unlisted number: +1 404-815-0770 x22277
Not anymore, it would seem. NANOG Archives FTW. --------------------------------------------------------------------------- Peter Beckman Internet Guy beckman@angryox.com http://www.angryox.com/ ---------------------------------------------------------------------------
Is the IP space anywhere near these - http://www.spamhaus.org/sbl/listings.lasso?isp=limestonenetworks.com Found 7 SBL listings for IPs under the responsibility of limestonenetworks.com SBL82484 69.162.119.163/32 limestonenetworks.com 03-Dec-2009 18:14 GMT BOA phish site SBL81933 74.63.211.0/24 limestonenetworks.com 25-Nov-2009 01:23 GMT Snowshoe spam range ("Dynabucks") SBL81769 69.162.115.157/32 limestonenetworks.com 22-Nov-2009 21:54 GMT Spammed malware sites on fast-flux hacked systems SBL81707 216.245.216.64/27 limestonenetworks.com 21-Nov-2009 16:24 GMT MMF snowshoe spam SBL81125 216.245.222.192/26 limestonenetworks.com 10-Nov-2009 14:00 GMT Suspected Snowshoe Spam Range SBL78721 69.162.68.160/29 limestonenetworks.com 17-Sep-2009 08:03 GMT emailmkt.org SBL78720 216.245.204.32/27 limestonenetworks.com 17-Sep-2009 08:01 GMT emailmkt.org On Wed, Dec 9, 2009 at 10:26 PM, Ryan Gelobter <r.gelobter@limestonenetworks.com> wrote:
Thanks for the number, but their NOC was unable to help me. They referred me back to their Abuse Mailbox and abuse e-mail addresses (blockedbyearthlink@abuse.earthlink.net, abuse@abuse.earthlink.net). They were unable to provide any alternative number or e-mail address. I ended up calling their corporate office (404.815.0770) and spoke to an operator who confirmed with senior tech's that the abuse team their checks the mailbox but they apparently are not in the office and work from home. Senior tech support tells me the mail server is not blocked even though I get blocked messages and escalating it further would not do anything as they show it as not blocked.
Tech support uses the same procedure as the mail administrator does which is to e-mail blockedbyearthlink@ address with the subject BLOCKED: xxx.xxx.xxx.xxx (replace with the ip) and if it is blocked they will unblock you. Sadly, I tried that already.
-- Suresh Ramasubramanian (ops.lists@gmail.com)
participants (4)
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Jason Williams -
Peter Beckman -
Ryan Gelobter -
Suresh Ramasubramanian