I just received 2 copies of this email from AOL's Postmaster, and it looks genuine. We filter via SpamAssassin, but do not bounce spam or virii, but divert them to separate folders. The only strange activity I've seen lately is spammers getting past SA by sending spam to everything@customersdomain via their formmail.pl scripts. Note that they're not relaying via formmail.pl; we're using a hacked version of formmail.pl that only allows recipients of domains we host, which is where they're going. This could be unrelated, though. I sent back a reply requesting a copy of an offending bounce, one of the complaints, and for their postmaster to wrap his lines at something less than the 110 characters they're wrapping at now. I've never gotten a response from an AOL postmaster in the past...is there a better way of contacting them? TIA, James Smallacombe PlantageNet, Inc. CEO and Janitor up@3.am http://3.am ========================================================================= ---------- Forwarded message ---------- Return-Path: <> Delivered-To: james@richard2.pil.net Received: (qmail 70063 invoked by alias); 1 Jun 2003 13:22:43 -0000 Delivered-To: postmaster@pil.net Received: (qmail 70056 invoked by uid 85); 1 Jun 2003 13:22:43 -0000 Received: from by mail.pil.net by uid 82 with qmail-scanner-1.16 (spamassassin: 2.54. Clear:SA:0(2.3/6.0):. Processed in 1.494999 secs); 01 Jun 2003 13:22:43 -0000 X-Spam-Status: No, hits=2.3 required=6.0 Received: from unknown (HELO imo-m08.mx.aol.com) (64.12.136.163) by richard2.pil.net with SMTP; 1 Jun 2003 13:22:41 -0000 Received: from mailops.mail.aol.com (mailops.mail.aol.com [172.20.75.176]) by imo-m08.mx.aol.com (8.8.8/8.8.8/AOL-5.0.0) with ESMTP id JAA13696; Sun, 1 Jun 2003 09:22:38 -0400 (EDT) Received: (from root@localhost) by mailops.mail.aol.com (8.11.6+Sun/8.11.6) id h51DMbo06521; Sun, 1 Jun 2003 09:22:37 -0400 (EDT) Date: Sun, 1 Jun 2003 09:22:37 -0400 (EDT) Message-Id: <200306011322.h51DMbo06521@mailops.mail.aol.com> From: postmaster@aol.com Subject: AOL email concerns for pil.net Content-Type: text/html; charset=us-ascii X-Qmail-Scanner-1.16: added fake MIME-Version header MIME-Version: 1.0 Dear pil.net, You are receiving this message via our automated "Report Card" process (which helps analyze AOL's Internet inbound mail) because pil.net has risen above/below acceptable thresholds in one or more of these three categories: 1) Total percentage of messages bounced (exceeds 10% invalid email addresses in a 24 hour period): 0% 2) Total percentage of bounces accepted by pil.net (lower than 90% acceptance): 74% 3) Total number of AOL member complaints: 732 AOL takes proactive steps to contact owners of mail servers whose e-mail transmissions are impairing the functioning of AOL's proprietary e-mail system, or causing significant levels of AOL customer complaints. AOL requests that you take immediate steps to resolve the issues identified in this AOL Report Card. In the absence of a satisfactory resolution, AOL reserves the right to take measures to protect its email network and its member goodwill from any possible damage. These measures may include declining to accept e-mail transmissions from pil.net through AOL's proprietary e-mail network. AOL strives to provide the best online experience possible for our members, and we pride ourselves on being intensely focused on consumers and their needs. Email is a core feature of the AOL service, and the proper functioning of AOL's e-mail system is vital to our members' goodwill. Please review AOL's e-mail policies and guidelines, as well as other technical details concerning e-mail on the AOL network, at http://postmaster.info.aol.com AOL is eager for you to resolve these issues expeditiously, so we can continue to provide the best possible e-mail service to our members. Thank you for your prompt attention to this important matter.