Lou: We are working closely with Internet 2 on a trouble ticket system that will interoperate over many different ISPs I assume you are working with the NCNE team on this project? Bill ------------------------------------------- Bill St Arnaud Director Network Projects CANARIE bill.st.arnaud@canarie.ca http://tweetie.canarie.ca/~bstarn    

-----Original Message----- From: owner-nanog@merit.edu [mailto:owner-nanog@merit.edu]On Behalf Of Lou Camaratta Sent: Monday, October 19, 1998 8:45 PM To: nanog@merit.edu Subject: Internet2 project

Hi, I'm a senior at the University of Pennsylvania. Myself and two other students are currently working on our senior design project. We are trying to design a process/method for the handling of trouble tickets for Internet2. Some of the issues we are trying to address are: tying existing trouble ticketing systems from various universities together; interaction between universities, GigaPoPs, and the 2 ISPs (Qwest and VBNS); structure of the ticketing system (access rights, handling procedures, etc. For those of you familiar with I2, we would be very grateful for any feedback you could provide. In addition, any information that you could provide concerning trouble ticket systems for high speed WANs would be greatly appreciated. All information will be used only for research purposes and will be kept confidential. Thanks for your time.

Lou Camaratta - camaratt@seas.upenn.edu