.**************************************************************** .---------------------------------------------------------------- | Type: Outage | Purpose: Routing Issues | Network: SL | Ticket: 6505769 | Sprint Id: 16881 | .---------------------------------------------------------------- .**************************************************************** Sprint is currently experiencing an outage in Seattle, WA Tacoma, WA and Tokyo, Japan. Sprint is committed to providing an exceptional customer experience based on a portfolio of reliable products and services. Because we realize how important your network solution is to your business, Sprint makes every attempt to avoid interruptions to the quality service provided. While we attempt to limit our service interruptions to occur during scheduled maintenance windows, occasionally we experience an outage such as this which may impact your service outside of our maintenance window. We will attempt to minimize the impact to your service and strive to maintain our network to our high quality standards and to continually serve you, our valued customer. All of us at Sprint appreciate the opportunity to provide a network solution that meets your telecommunications needs. Your private line(s) impacted by this outage and/or router(s) associated with your service are listed below. Demand maintenance is underway to restore service from the outage caused by fiber outage. Customers whose only connection to the Sprintlink IP network is via this gateway router will experience loss of Internet connectivity for the duration of the emergency maintenance. Expected time to repair is Unknown. Please bear with us as we work to fix the problem. Thank you for your patronage. ----------------------------------------------- ---------------------------------------------------------------------- Tacoma, WA ROUTERS INVOLVED IN OUTAGE SL-GW10-TAC SL-GW1-TAC SL-GW9-TAC SL-GW5-TAC SL-GW5-TAC SL-GW11-TAC SL-GW3-TAC SL-GW8-TAC SL-GW6-TAC SL-GW6-TAC SL-GW4-TAC SL-GW12-TAC SL-GW2-TAC START TIME (local): 14:40 PDT 01-OCT-2003 START TIME (gmt ): 21:40 GMT 01-OCT-2003 ---------------------------------------------------------------------- ---------------------------------------------------------------------- Seattle, WA ROUTERS INVOLVED IN OUTAGE SL-GW1-SEA SL-GW15-SEA SL-GW8-SEA SL-GW3-SEA SL-GW3-SEA SL-GW13-SEA SL-GW6-SEA SL-GW10-SEA SL-GW4-SEA SL-GW4-SEA SL-GW9-SEA SL-GW11-SEA SL-GW5-SEA SL-GW7-SEA SL-GW7-SEA SL-GW14-SEA SL-GW2-SEA START TIME (local): 14:40 PDT 01-OCT-2003 START TIME (gmt ): 21:40 GMT 01-OCT-2003 ---------------------------------------------------------------------- ---------------------------------------------------------------------- Tokyo, Japan ROUTERS INVOLVED IN OUTAGE SL-GW21-TOK SL-GW20-TOK SL-GW10-TOK SL-GW1-TOK SL-GW1-TOK START TIME (local): 14:40 JST 01-OCT-2003 START TIME (gmt ): 05:40 GMT 01-OCT-2003 ---------------------------------------------------------------------- ___________________________________________ Nick Guy ---- Manager of Network Operations Semaphore Corporation 2001 6th Ave Suite 1700 , Seattle, WA 98121 nickguy@semaphore.com 206-905-5023 | 24/7 NOC: - 206-905-6000 ___________________________________________