I've been an AT&T DSL customer for 3+ years, with no issues until they started sending people into my neighborhood to "start retrofitting for UVerse". Since they've visited, my PPPoE has dropped once an hour, many times requiring me to restart my router (Cisco 877) to get my virtual interface to come back up. Speaking with the front line on the phone has given me nothing but problems (in their defense, I do have a non-standard modem) -- could someone with knowledge provide me with a way to bypass the CSRs and speak to someone with clue to work out debug logs and figure out why I am suddenly an unhappy AT&T customer? -- Brandon Ewing (nicotine@warningg.com)
On Monday, April 09, 2012 8:22 PM, Brandon Ewing <mailto:nicotine@warningg.com> wrote:
I've been an AT&T DSL customer for 3+ years, with no issues until they started sending people into my neighborhood to "start retrofitting for UVerse". Since they've visited, my PPPoE has dropped once an hour, many times requiring me to restart my router (Cisco 877) to get my virtual interface to come back up.
Although your problems with the service provider are definitely not good, one might also make the observation that if you're needing to reboot your router to get it to take action again, then it might not exactly be blameless itself... -- Nathan Anderson First Step Internet, LLC nathana@fsr.com
On 4/9/12 8:21 PM, Brandon Ewing wrote:
I've been an AT&T DSL customer for 3+ years, with no issues until they started sending people into my neighborhood to "start retrofitting for UVerse". Since they've visited, my PPPoE has dropped once an hour, many times requiring me to restart my router (Cisco 877) to get my virtual interface to come back up.
Speaking with the front line on the phone has given me nothing but problems (in their defense, I do have a non-standard modem) -- could someone with knowledge provide me with a way to bypass the CSRs and speak to someone with clue to work out debug logs and figure out why I am suddenly an unhappy AT&T customer?
The same thing happened to me. You can try asking them to simply change the line from "fastpath" to "interleaved" or lower the sync rate. I was transferred to someone who made the changes live on the phone. After they retrofitted my neighborhood for Uverse, fastpath would no longer hold sync. I ultimately had to give up ADSL via my 877W because AT&T coincidentally no longer offered anything better than 2Mbps ADSL after the Uverse changes rolled through. ~Seth
Yes, you can ask them to change the 'profile', which can make things more stable. Or you can dump you switch your DSL out for Uverse (Internet Only)... Which is sold online (only) without any bundle. In most cases you can end up with more bandwidth at the same or lower cost. http://www.att.com/u-verse/shop/index.jsp?shopFilterId=500001#fbid=y_8VIHP6L... Faisal Imtiaz Snappy Internet& Telecom 7266 SW 48 Street Miami, Fl 33155 Tel: 305 663 5518 x 232 Helpdesk: 305 663 5518 option 2 Email: Support@Snappydsl.net On 4/10/2012 1:45 AM, Seth Mattinen wrote:
On 4/9/12 8:21 PM, Brandon Ewing wrote:
I've been an AT&T DSL customer for 3+ years, with no issues until they started sending people into my neighborhood to "start retrofitting for UVerse". Since they've visited, my PPPoE has dropped once an hour, many times requiring me to restart my router (Cisco 877) to get my virtual interface to come back up.
Speaking with the front line on the phone has given me nothing but problems (in their defense, I do have a non-standard modem) -- could someone with knowledge provide me with a way to bypass the CSRs and speak to someone with clue to work out debug logs and figure out why I am suddenly an unhappy AT&T customer?
The same thing happened to me. You can try asking them to simply change the line from "fastpath" to "interleaved" or lower the sync rate. I was transferred to someone who made the changes live on the phone.
After they retrofitted my neighborhood for Uverse, fastpath would no longer hold sync. I ultimately had to give up ADSL via my 877W because AT&T coincidentally no longer offered anything better than 2Mbps ADSL after the Uverse changes rolled through.
~Seth
I can vouch for Uverse being excellent service, at least in my area (Atlanta). It's fast, it hasn't gone down once in over a year since I got it, and I went ahead and got the Uverse TV service as well which has proven to be a better deal than cable offerings in my area (satellite isn't an option due to the arrangement of my property). The 2WIRE gateway they provide is surprisingly capable. Port forwarding, the ability to scan the wifi spectrum to see what channels are occupied, and a lot more. I haven't found the need to replace it although it doesn't support 802.11n so I'm going to add an AP at some point. Jonathan On Tue, Apr 10, 2012 at 8:38 AM, Faisal Imtiaz <faisal@snappydsl.net> wrote:
Yes, you can ask them to change the 'profile', which can make things more stable.
Or you can dump you switch your DSL out for Uverse (Internet Only)... Which is sold online (only) without any bundle. In most cases you can end up with more bandwidth at the same or lower cost.
http://www.att.com/u-verse/**shop/index.jsp?shopFilterId=** 500001#fbid=y_8VIHP6LWJ<http://www.att.com/u-verse/shop/index.jsp?shopFilterId=500001#fbid=y_8VIHP6LWJ>
Faisal Imtiaz Snappy Internet& Telecom 7266 SW 48 Street Miami, Fl 33155 Tel: 305 663 5518 x 232 Helpdesk: 305 663 5518 option 2 Email: Support@Snappydsl.net
On 4/10/2012 1:45 AM, Seth Mattinen wrote:
On 4/9/12 8:21 PM, Brandon Ewing wrote:
I've been an AT&T DSL customer for 3+ years, with no issues until they started sending people into my neighborhood to "start retrofitting for UVerse". Since they've visited, my PPPoE has dropped once an hour, many times requiring me to restart my router (Cisco 877) to get my virtual interface to come back up.
Speaking with the front line on the phone has given me nothing but problems (in their defense, I do have a non-standard modem) -- could someone with knowledge provide me with a way to bypass the CSRs and speak to someone with clue to work out debug logs and figure out why I am suddenly an unhappy AT&T customer?
The same thing happened to me. You can try asking them to simply change the line from "fastpath" to "interleaved" or lower the sync rate. I was transferred to someone who made the changes live on the phone.
After they retrofitted my neighborhood for Uverse, fastpath would no longer hold sync. I ultimately had to give up ADSL via my 877W because AT&T coincidentally no longer offered anything better than 2Mbps ADSL after the Uverse changes rolled through.
~Seth
On 4/10/12 5:38 AM, Faisal Imtiaz wrote:
Yes, you can ask them to change the 'profile', which can make things more stable.
Or you can dump you switch your DSL out for Uverse (Internet Only)... Which is sold online (only) without any bundle. In most cases you can end up with more bandwidth at the same or lower cost.
I did indeed end up switching to Uverse because it was the same price as ADSL. The Uverse CPE can hand off its public address to a connected device as well, so it doesn't preclude running your own router if you have a need to do so. ~Seth
Can uverse do Proxy ARP? Last time i tried, it made such a mess that i moved to Comcast.
participants (6)
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Brandon Ewing -
Faisal Imtiaz -
harold barker -
Jonathan Rogers -
Nathan Anderson -
Seth Mattinen