Does anyone have a Road Runner contact, or can a RR.com representative contact me offlist? Thanks. I've had no response (other than auto-ack) from removal@security.rr.com or similar channels for more than a month. Mark A Jones Systems Administrator netINS, Inc. http://netins.net (515) 830-0698 markjo@netins.net
On Thu, 20 May 2004 13:12:18 -0500 Mark Jones <markjo@netins.net> wrote:
Does anyone have a Road Runner contact, or can a RR.com representative contact me offlist? Thanks. I've had no response (other than auto-ack) from removal@security.rr.com or similar channels for more than a month.
Thanks to all who replied. For reference - I called the NOC listed at http://puck.nether.net/netops/nocs.cgi and was transferred to someone that could answer my questions and explain what was going on. Apparently they DO read email sent to removal@security.rr.com, and un-block within one business day - they just don't tell you about it. In my case, it was a /24 that was blocked (mixture of dialup, dynamic dsl, and static). My query for info resulted in the /24 being unblocked, then later a trojaned customer spewed spam and got the /24 blocked again. This was repeated a couple times, apparently. It might have been better if I had specifically requested unblocking of just the one IP in there that actually runs a mailserver - it likely would have stayed unblocked. Mark A Jones Systems Administrator netINS, Inc. http://netins.net (515) 830-0698 markjo@netins.net
Mark Jones wrote:
my case, it was a /24 that was blocked (mixture of dialup, dynamic dsl, and static). My query for info resulted in the /24 being unblocked, then later a trojaned customer spewed spam and got the /24 blocked again.
Having proper rDNS and if possible suballocating dialup / dhcp and static ip pools would be a good idea, so admins can tell these apart when they are applying ACLs.
This was repeated a couple times, apparently. It might have been better if I had specifically requested unblocking of just the one IP in there that actually runs a mailserver - it likely would have stayed unblocked.
That too is a good idea. -- suresh ramasubramanian suresh@outblaze.com gpg EDEDEFB9 manager, security and antispam operations, outblaze ltd
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Suresh Ramasubramanian