I got some names. Thanks to all that responded. Shane -----Original Message----- From: sowens@epik.net [mailto:sowens@epik.net] Sent: Wednesday, August 27, 2003 4:58 PM To: nanog@merit.net Subject: OT: Redback contact needed Does anyone know an escalation contact for Redback's TAC? Shane Owens Sr Manager IP/IT Engineering and Network Control Center EPIK Communications desk: 407-472-8291 Sowens<at>epik<dot>net