How does one reach a human being at AT&T?
I have an AT&T T-1 taking errors. Their trouble reporting number dumps me into the IVR from hell. It even has machines calling me back at intervals with status. The status says "A test was run..." No hint as to the results of the test. One of the choices is to say or hit "2" if you need further assistance. Doing so gets a response telling you to call their maintenance center which is the same machine that I used to generate the ticket in the first place. Furrfu! The telephone company doesn't have anyone to answer the telephone. Even "Floyd"[1] is looking pretty good at this point. Anyone have a secret number or touchtone sequence to share? Swearing at it doesn't work. This is a point-to-point circuit, not an Internet T-1. [1] http://www.sfgate.com/cgi-bin/article.cgi?file=/chronicle/archive/2003/02/21... -- Jay Hennigan - CCIE #7880 - Network Administration - jay@west.net WestNet: Connecting you to the planet. 805 884-6323 WB6RDV NetLojix Communications, Inc. - http://www.netlojix.com/
On Wed, 2004-01-28 at 00:12, Jay Hennigan wrote:
I have an AT&T T-1 taking errors. Their trouble reporting number dumps me into the IVR from hell. It even has machines calling me back at intervals with status. The status says "A test was run..." No hint as to the results of the test.
One of the choices is to say or hit "2" if you need further assistance.
Doing so gets a response telling you to call their maintenance center which is the same machine that I used to generate the ticket in the first place.
Furrfu! The telephone company doesn't have anyone to answer the telephone.
Even "Floyd"[1] is looking pretty good at this point.
Anyone have a secret number or touchtone sequence to share? Swearing at it doesn't work. This is a point-to-point circuit, not an Internet T-1.
[1] http://www.sfgate.com/cgi-bin/article.cgi?file=/chronicle/archive/2003/02/21...
The ATT TickeTron loves you! It will open your ticket, work your ticket, and then close your ticket for no reason. Then you can call back into it and open a new ticket, which will again be closed. You can yell and scream at TickeTron all you want, and it will still give you the same friendly, useless service as it did the first 10 times you opened your ticket! "Open the fscking Ticket, TickeTron" "I'm sorry Jay, I'm afraid I can't do that, your ticket has been closed." I have a number for "Richmond Maintenance Center", e-mailed to you off-list. It may not be the right group for PtP, but at least you'll get a real person to vent at. They will probably be able to open your ticket and get it to a warm body without getting "HAL" involved. Make sure you ask the engineer you speak with what the ATT techs call that system internally. They have their own name for it (and it's not TickeTron), and it's absolutely hilarious...and appropriate. For the life of me, I can't remember what it was. At least the engineers know how frustrating it is. Really though, the worst part is that yelling at it is just no fun. And threatening to DEADBEEF it's space in memory won't earn you any points either :) Adam Maloney Systems Administrator Sihope Communications
What about using byte intervals to BEEFDEAD its space in memory ;~) Scott C. McGrath On Wed, 28 Jan 2004, Adam Maloney wrote:
On Wed, 2004-01-28 at 00:12, Jay Hennigan wrote:
I have an AT&T T-1 taking errors. Their trouble reporting number dumps me into the IVR from hell. It even has machines calling me back at intervals with status. The status says "A test was run..." No hint as to the results of the test.
One of the choices is to say or hit "2" if you need further assistance.
Doing so gets a response telling you to call their maintenance center which is the same machine that I used to generate the ticket in the first place.
Furrfu! The telephone company doesn't have anyone to answer the telephone.
Even "Floyd"[1] is looking pretty good at this point.
Anyone have a secret number or touchtone sequence to share? Swearing at it doesn't work. This is a point-to-point circuit, not an Internet T-1.
[1] http://www.sfgate.com/cgi-bin/article.cgi?file=/chronicle/archive/2003/02/21...
The ATT TickeTron loves you! It will open your ticket, work your ticket, and then close your ticket for no reason. Then you can call back into it and open a new ticket, which will again be closed. You can yell and scream at TickeTron all you want, and it will still give you the same friendly, useless service as it did the first 10 times you opened your ticket!
"Open the fscking Ticket, TickeTron" "I'm sorry Jay, I'm afraid I can't do that, your ticket has been closed."
I have a number for "Richmond Maintenance Center", e-mailed to you off-list. It may not be the right group for PtP, but at least you'll get a real person to vent at. They will probably be able to open your ticket and get it to a warm body without getting "HAL" involved.
Make sure you ask the engineer you speak with what the ATT techs call that system internally. They have their own name for it (and it's not TickeTron), and it's absolutely hilarious...and appropriate. For the life of me, I can't remember what it was. At least the engineers know how frustrating it is. Really though, the worst part is that yelling at it is just no fun. And threatening to DEADBEEF it's space in memory won't earn you any points either :)
Adam Maloney Systems Administrator Sihope Communications
participants (3)
-
Adam Maloney -
Jay Hennigan -
Scott McGrath