https://ws.arin.net/whois/?queryinput=!%20RIM abuse@rim.com ipadmin@rim.com On Wed, Jun 10, 2009 at 22:08, Mark Pace<pace@jolokianetworks.com> wrote:

At the moment it appears as tho the blackberry email storm has subsided.  I thought I'd share a most excellent letter I got from Blackberry after one of the Nanog users was kind enough to forward my email along to them:

...

Hello Mark,

Thank you for contacting BlackBerry Customer Support.

We have determined that you purchased your BlackBerry product through one of our carrier partners.  Your service provider fields general queries and provides technical support for all BlackBerry smartphone-related issues and can act as your first point of contact in these matters.

You may also have the option to receive fee-based support directly from Research In Motion, the manufacturer and wireless experts for the BlackBerry solution. If you would like to learn more about this option, please dial the appropriate telephone number below and enter option 3 in the phone menu to be routed to BlackBerry Customer Care.

If your organization has subscribed to BlackBerry Technical Support Services, please contact your IT department and have one of your named callers contact BlackBerry Technical Support.

Note: BlackBerry Technical Support Services is an annual subscription program providing software maintenance and technical support services for your BlackBerry solution. Named callers are personnel within your organization who are authorized to contact our support staff. For more information on BlackBerry Technical Support Services, please visit:

http://www.blackberry.com/support/tsupport/

All BlackBerry smartphone users have free access to the BlackBerry Technical Solution Center. The BlackBerry Technical Solution Center provides a repository of support information, documentation and frequently asked questions, with enhanced search capabilities so you can easily search for and find the BlackBerry support information you need. Please visit:

http://na.blackberry.com/eng/support/

Thank you again for contacting us Mark and have a nice day.

Sincerely, Lucky me!  I can contact my non-existent carrier or I can pay for support on a product I don't own that is flooding my network!  I feel privileged...

pace

Mark Pace wrote:

...

If anyone has a contact within Blackberry.net's email department, I'd greatly appreciate it if you could get me in touch with them.  We're getting hundreds of connections a second from their mail servers and have had to block them.

Thanks in advance, Mark Pace

-- BH