Router management at MAE-East and MAE-West
Sorry if this is the wrong place for this question... I work for an ISP and we're looking at hooking up our own links to MAE-East and MAE-West. A problem we forsee is that we're 1,000+ miles from both of these locations, and we'd rather not have to drop everything and jump on a flight if the router goes down and needs a reboot or hardware replacement, and we dont really want to have to take on an employee living near each MAE to do this stuff. How do other ISPs deal with hardware problems at remote MAEs? Someone told me that there are companies (possibly MFS themselves?) who can do 24x7router hardware management, and even install the router in the first place. Does anyone have experience of these services? Are they reliable? Can they provide "out of band" router access, eg through the console serial port to a console server? Any contact details would also be very helpful. Thanks! Wookie
On Sat, 23 Aug 1997, Wookie wrote:
Sorry if this is the wrong place for this question...
Actually, this is the right place :-)
I work for an ISP and we're looking at hooking up our own links to MAE-East and MAE-West. A problem we forsee is that we're 1,000+ miles from both of these locations, and we'd rather not have to drop everything and jump on a flight if the router goes down and needs a reboot or hardware replacement, and we dont really want to have to take on an employee living near each MAE to do this stuff.
I can only speak for MAE-East, but... MFS can do install, etc. for you, but you're SOL on assuring spares if it's not a router bought thru MFS (which they've done primarily for 7505 or 7010 for int'l ISPs). EUnet uses some company that runs Cisco training courses in the area, although I thought they were a little green at real hands on. Talk to Per Bilse. Craig Hainey (Cando Consulting) does some stuff, and he's been around since the old SprintLink days. You can ask the Goodnet guys how to get ahold of him. Also Rob Seastrom and Tim Scanlon (Knowledgable Hands, Inc.) have some rack space at the MAE and manage some routers in it. Ask the geo.net guys. Both Craig and Rob are good at all around advanced config, routing, security, etc.
How do other ISPs deal with hardware problems at remote MAEs?
uh..huhuh.
Someone told me that there are companies (possibly MFS themselves?) who can do 24x7router hardware management, and even install the router in the first place. Does anyone have experience of these services? Are they reliable? Can they provide "out of band" router access, eg through the console serial port to a console server?
No, you should order a POTS or ISDN line, and either go directly to your console port or set up a 2511 or something. Just be careful on your security. Hope this helps. -Lane
Any contact details would also be very helpful.
Thanks!
Wookie
On Aug 23, 14:38, Lane Patterson <lane@isi.net> wrote:
EUnet uses some company that runs Cisco training courses in the area, although I thought they were a little green at real hands on. Talk to Per Bilse.
Yes, I was meaning to get back on that issue. The company is Network Evolutions Inc 1850 Centennial Park Drive Suite 625 Reston Virginia 22091 U.S.A. (703) 476 5100 Talk to Ronald Morris (local-part = mol, domain = netevolve.com) or C.J Stuart (local-part = stuart). We're quite happy with them, good service, they handle shipments / RMAs, etc, friendly and pretty much on the spot when needed (they're only 20 minutes or so from MAE-East) and don't mind doing the really difficult stuff, like ordering telephone lines, buying US modems, etc (that -is- actually the most difficult stuff from our perspective, and hard to get anybody to do). They also agreed to service the Sprint NAP, though the drive is obviously long. For MAE-West, I can recommend Vixie Enterprises, contact info should be well-known.-) -- ------ ___ --- Per G. Bilse, Director Network Eng & Ops ----- / / / __ ___ _/_ ---- EUnet Communications Services B.V. ---- /--- / / / / /__/ / ----- Singel 540, 1017 AZ Amsterdam, NL --- /___ /__/ / / /__ / ------ tel: +31 20 5305333, fax: +31 20 6224657 --- ------- 24hr emergency number: +31 20 421 0865 --- Connecting Europe since AS286 --- http://www.EU.net e-mail: bilse at domain
At 02:38 PM 23-08-97 -0700, Lane Patterson wrote:
Craig Hainey (Cando Consulting) does some stuff, and he's been around since the old SprintLink days. You can ask the Goodnet guys how to get ahold of him.
Craig Haney, Cando Consulting Business Phone: (703) 448-9826 Business Fax: (802) 448-9786 Email: craig@seamless.kludge.net
Also Rob Seastrom and Tim Scanlon (Knowledgable Hands, Inc.) have some rack space at the MAE and manage some routers in it. Ask the geo.net guys.
I don't have Rob's particulars right at hand, but if anyone needs them, shoot me a note. --Kent Kent W. England Direct: 650.596.6321 VP of Technology Company: 650.596.1700 GeoNet Communications, Inc. Fax: 650.596.1701 555 Twin Dolphin Drive mailto:kwe@geo.net Redwood City, CA 94065 http://www.geo.net --- note area code change from 415 to new 650 ---
participants (4)
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Kent W. England -
Lane Patterson -
Per Gregers Bilse -
Wookie