OC3 Transit Service in New York
Please excuse me if this is not a right list to ask such questions, but... I am a network manager for NetVision, an Israeli ISP. We have a couple of locations in US which primary purpose is getting transit services from US ISPs. One of these ISPs is Teleglobe and we have an OC3 transit connection at 60 Hudson, New York. For the past couple of months we are growing discontent with service levels received from them and are looking for an alternative provider to work with. ISPs considered so far are C&W, Global Grossing and Qwest. Could someone comment on their network services, customer service, technical skills of their staff, etc. Any other real life experience with the above ISPs is welcome. Especially I am interested in information about Global Grossing because of their very attractive proposal. (I did not mention UUNet because we are already connected to them). Recommendations for other ISPs are welcome. Also, I would like to know about other people's experience with Teleglobe. Thanks, Elijah P.S. I know that NANOG stands for North American, but can someone recommend an ISP in Brussels, Belgium (except UUNet) to buy a transit OC3 from? Thanks again.
On Wed, Aug 22, 2001 at 02:13:01PM +0300, Elijah Kagan wrote:
Recommendations for other ISPs are welcome.
depending on your budget (and an OC3 from isreal can't be cheap), you might look at getting your own pipe to NY, and then getting whatever you want from there. have a look at http://www.flag.bm, as they have pipe running quite closely to isreal. -- [ Jim Mercer jim@reptiles.org +1 416 410-5633 ] [ Now with more and longer words for your reading enjoyment. ]
It seems that my e-mail generated many sales offers and this was not my intention. (naive ?) I just wanted to know what opinion do people have about ISPs listed below. How do they rate those ISPs in terms of technical competence of their staff, promptness when dealing with emergency issues like DoS attacks, number of major network outages and routing issues, customer service availability, etc. Also, as I mentioned earlier we are having some troubles with Teleglobe and I wanted to hear other people's stories. Am I the only one dealing with Teleglobe's unprofessional service or are there others? Thanks, Elijah On Wed, 22 Aug 2001, Elijah Kagan wrote:
Please excuse me if this is not a right list to ask such questions, but...
I am a network manager for NetVision, an Israeli ISP. We have a couple of locations in US which primary purpose is getting transit services from US ISPs. One of these ISPs is Teleglobe and we have an OC3 transit connection at 60 Hudson, New York. For the past couple of months we are growing discontent with service levels received from them and are looking for an alternative provider to work with.
ISPs considered so far are C&W, Global Grossing and Qwest. Could someone comment on their network services, customer service, technical skills of their staff, etc. Any other real life experience with the above ISPs is welcome. Especially I am interested in information about Global Grossing because of their very attractive proposal. (I did not mention UUNet because we are already connected to them).
Recommendations for other ISPs are welcome.
Also, I would like to know about other people's experience with Teleglobe.
Thanks,
Elijah
P.S. I know that NANOG stands for North American, but can someone recommend an ISP in Brussels, Belgium (except UUNet) to buy a transit OC3 from? Thanks again.
I would try staying away from Qwest as I, myself, have recently become quite dis-enchanted with them as of late. Two specific instances... I lost a Qwest T1 in the Houston, TX area when there was severe flooding in the area a couple of months ago. Apparently the POP took some damage and DOWN my circuit went. It was a full month before service to that line was restored. Fortunately I had a second T1 with another provider to fail over to. I also have a 10mb circuit (Fractional DS3) in London that I lost service to for about 36 hours. When the circuit finally came back up there was no one who could give me an intelligible explanation on how it happened, why it happened, and if it would happen again. That doesn't inspire much confidence. Good luck in your search. -Richard On Wed, 22 Aug 2001, Elijah Kagan wrote:
Please excuse me if this is not a right list to ask such questions, but...
I am a network manager for NetVision, an Israeli ISP. We have a couple of locations in US which primary purpose is getting transit services from US ISPs. One of these ISPs is Teleglobe and we have an OC3 transit connection at 60 Hudson, New York. For the past couple of months we are growing discontent with service levels received from them and are looking for an alternative provider to work with.
ISPs considered so far are C&W, Global Grossing and Qwest. Could someone comment on their network services, customer service, technical skills of their staff, etc. Any other real life experience with the above ISPs is welcome. Especially I am interested in information about Global Grossing because of their very attractive proposal. (I did not mention UUNet because we are already connected to them).
Recommendations for other ISPs are welcome.
Also, I would like to know about other people's experience with Teleglobe.
Thanks,
Elijah
P.S. I know that NANOG stands for North American, but can someone recommend an ISP in Brussels, Belgium (except UUNet) to buy a transit OC3 from? Thanks again.
I am a network manager for NetVision, an Israeli ISP. We have a couple of locations in US which primary purpose is getting transit services from US ISPs. One of these ISPs is Teleglobe and we have an OC3 transit connection at 60 Hudson, New York. For the past couple of months we are growing discontent with service levels received from them and are looking for an alternative provider to work with.
Interesting.
ISPs considered so far are C&W, Global Grossing and Qwest. Could someone comment on their network services, customer service, technical skills of their staff, etc. Any other real life experience with the above ISPs is welcome. Especially I am interested in information about Global Grossing because of their very attractive proposal. (I did not mention UUNet because we are already connected to them).
Recommendations for other ISPs are welcome.
I'd strongly recommend Genuity [AS1], COLT takes multiple OC3 circuits from them in New York. In my view they have the best customer service in the world. Always give good notice on planned maintainance and security issues, have an abuse department that does more than forward emails and they have engineers in their NOC that know what BGP is. Also the account management is good as well.
Also, I would like to know about other people's experience with Teleglobe.
For traditional telco products like STM-1 bandwidth/voice I'd highly recommend them, for more "advanced" services like ATM/IP I'd would not recommend them because of their lack of proper customer service for these products. Although that was over a year ago and they may have addressed this issue since. Regards, Neil.
participants (4)
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Elijah Kagan -
Jim Mercer -
neil＠DOMINO.ORG -
Richard Stanaford