Jeff Nelson wrote:

Does anyone have a contact for this provider?

(Some missing prefixes)

Their NOC: noc@ix.singtel.com (or you can phone on +65 9780 8011 them if you want to call Singapore, and speak singlish ;-)). I'll email you directly the name of someone there with relatively good spoken english (if you get others who can't understand you). It's a mail alias and frequently bounces from one or two recipients, resulting in you getting to see a full delivery log listing all their NOC staff :-) David. -- David Luyer Phone: +61 3 9674 7525 Network Development Manager P A C I F I C Fax: +61 3 9699 8693 Pacific Internet (Australia) I N T E R N E T Mobile: +61 4 1111 BYTE http://www.pacific.net.au/ NASDAQ: PCNTF