Our customers on Bright House Networks / Time Warner Cable / Charter in Orlando, Melbourne and Tampa are experiencing packet loss between Orlando and Miami before the traffic reaches Hurricane Electric. The odd thing is when we disable Hurricane Electric, the packetloss goes away but the traceroute is the exact same path to Miami. HE sees no loss from our location in Reston VA/Ashburn to Miami. We are having our customers talk to Bright House Networks but probably won't get very far with residential support. Any tips or assistance would be greatly appreciated. Regards, Jared Geiger IT Vocal LLC AS 32478
This isn't all that different from our situation. Did this just start this week Jared? Perhaps the issue is whatever content inspection system is being used on TWT's peering with HE. I'll send 10796, 11426, 3456, 7843, and 20115 to another provider and hopefully things return to normal...(I think that's most of their traffic, not sure if they have some other ASNs). Andy --- ----------------------------------------------------- ANDY DILLS - XECUNET, LLC 5744-R Industry Lane Frederick MD 21704 www.xecu.net [1] P: 301-682-9972 P: 1-877-XECUNET F: 240-215-0351 Twitter [2] Facebook [3] ----------------------------------------------------- On 02/07/2018 14:40, Jared Geiger wrote:
Our customers on Bright House Networks / Time Warner Cable / Charter in Orlando, Melbourne and Tampa are experiencing packet loss between Orlando and Miami before the traffic reaches Hurricane Electric. The odd thing is when we disable Hurricane Electric, the packetloss goes away but the traceroute is the exact same path to Miami. HE sees no loss from our location in Reston VA/Ashburn to Miami.
We are having our customers talk to Bright House Networks but probably won't get very far with residential support.
Any tips or assistance would be greatly appreciated.
Regards, Jared Geiger IT Vocal LLC AS 32478
Links: ------ [1] http://www.xecu.net/ [2] https://twitter.com/Xecunet [3] http://www.facebook.com/xecunet
If we send traffic to TWC / Charter / BHN via another provider, it does clear up. So yes there is something odd between HE and TWC / Charter/ BHN. Andy - add 33363 in your list of ASNs. That is Bright House Networks. On Thu, Feb 8, 2018 at 3:08 PM, Andy Dills <andy@xecu.net> wrote:
This isn't all that different from our situation. Did this just start this week Jared? Perhaps the issue is whatever content inspection system is being used on TWT's peering with HE.
I'll send 10796, 11426, 3456, 7843, and 20115 to another provider and hopefully things return to normal...(I think that's most of their traffic, not sure if they have some other ASNs).
Andy ---
----------------------------------------------------- *Andy Dills - Xecunet, LLC *
5744-R Industry Lane <https://maps.google.com/?q=5744-R+Industry+Lane+Frederick+MD+21704&entry=gmail&source=g> Frederick MD 21704 <https://maps.google.com/?q=5744-R+Industry+Lane+Frederick+MD+21704&entry=gmail&source=g> www.xecu.net P: 301-682-9972 <(301)%20682-9972> P: 1-877-XECUNET F: 240-215-0351 <(240)%20215-0351>
Twitter <https://twitter.com/Xecunet>
Facebook <http://www.facebook.com/xecunet> -----------------------------------------------------
On 02/07/2018 14:40, Jared Geiger wrote:
Our customers on Bright House Networks / Time Warner Cable / Charter in Orlando, Melbourne and Tampa are experiencing packet loss between Orlando and Miami before the traffic reaches Hurricane Electric. The odd thing is when we disable Hurricane Electric, the packetloss goes away but the traceroute is the exact same path to Miami. HE sees no loss from our location in Reston VA/Ashburn to Miami.
We are having our customers talk to Bright House Networks but probably won't get very far with residential support.
Any tips or assistance would be greatly appreciated.
Regards, Jared Geiger IT Vocal LLC AS 32478
After a few off list replies, HE responded to me again. Upon further investigation, 1 link in a LAG in Ashburn between HE and TWC wasn't showing bidirectional traffic. HE removed the link and the packetloss disappeared. Thanks to everyone who helped! On Thu, Feb 8, 2018 at 5:15 PM, Jared Geiger <compuwizz@gmail.com> wrote:
If we send traffic to TWC / Charter / BHN via another provider, it does clear up. So yes there is something odd between HE and TWC / Charter/ BHN.
Andy - add 33363 in your list of ASNs. That is Bright House Networks.
On Thu, Feb 8, 2018 at 3:08 PM, Andy Dills <andy@xecu.net> wrote:
This isn't all that different from our situation. Did this just start this week Jared? Perhaps the issue is whatever content inspection system is being used on TWT's peering with HE.
I'll send 10796, 11426, 3456, 7843, and 20115 to another provider and hopefully things return to normal...(I think that's most of their traffic, not sure if they have some other ASNs).
Andy ---
----------------------------------------------------- *Andy Dills - Xecunet, LLC *
5744-R Industry Lane <https://maps.google.com/?q=5744-R+Industry+Lane+Frederick+MD+21704&entry=gmail&source=g> Frederick MD 21704 <https://maps.google.com/?q=5744-R+Industry+Lane+Frederick+MD+21704&entry=gmail&source=g> www.xecu.net P: 301-682-9972 <(301)%20682-9972> P: 1-877-XECUNET F: 240-215-0351 <(240)%20215-0351>
Twitter <https://twitter.com/Xecunet>
Facebook <http://www.facebook.com/xecunet> -----------------------------------------------------
On 02/07/2018 14:40, Jared Geiger wrote:
Our customers on Bright House Networks / Time Warner Cable / Charter in Orlando, Melbourne and Tampa are experiencing packet loss between Orlando and Miami before the traffic reaches Hurricane Electric. The odd thing is when we disable Hurricane Electric, the packetloss goes away but the traceroute is the exact same path to Miami. HE sees no loss from our location in Reston VA/Ashburn to Miami.
We are having our customers talk to Bright House Networks but probably won't get very far with residential support.
Any tips or assistance would be greatly appreciated.
Regards, Jared Geiger IT Vocal LLC AS 32478
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