Hi, we are looking for some standards of network availability for broadband networks. Specificaly for backbone availability, last mile availability, mean time to repair, and so on. We have and HFC network (yes, CATV and cablemodems). These customers range from the home users, SOHO, point-to-point and VPNs. Any pointer to these info would be very appreciated. We are trying to set up a SLA paperwork for commercial and corporate customers. -------------------------- Miguel Mata-Cardona CCI El Salvador mmata@sv.cciglobal.net