Software for tracking network related projects and activities
Dear Nanog community We are currently using RT for tracking tasks related to network operations like BGP configuration change requests, circuit/ports activation, support tickets, etc, but when trying to track multiple activities that involve multiple departments, the RT (Request Tracker) system does not provide all the tools as a project/tasks management system. I was wondering if you can share what you use for tracking network related projects and activities. Thank you in advance Regards
On Thu, Sep 01, 2016 at 11:07:33PM -0600, Manuel Marín wrote:
We are currently using RT for tracking tasks related to network operations like BGP configuration change requests, circuit/ports activation, support tickets, etc, but when trying to track multiple activities that involve multiple departments, the RT (Request Tracker) system does not provide all the tools as a project/tasks management system. I was wondering if you can share what you use for tracking network related projects and activities.
RT and a couple of custom fields always worked fine for me and my org. - Matt
JIRA works great for us. On Fri, Sep 2, 2016 at 1:07 AM, Manuel Marín <mmg@transtelco.net> wrote:
Dear Nanog community
We are currently using RT for tracking tasks related to network operations like BGP configuration change requests, circuit/ports activation, support tickets, etc, but when trying to track multiple activities that involve multiple departments, the RT (Request Tracker) system does not provide all the tools as a project/tasks management system. I was wondering if you can share what you use for tracking network related projects and activities.
Thank you in advance
Regards
participants (3)
-
Josh Baird -
Manuel Marín -
Matt Palmer