Disney+ geolocation error for 213.134.224.0/19
Hi, Anybody around from Disney+? my main customer (Solcon) is an ISP in the Netherlands. One of our ranges is 213.134.224.0/19 and it seems to be classified as non-Netherlands. The official support channel doesn't get any further than "you must be using a VPN" even though we are the ISP and it's our own address space... Any assistance would be much appreciated! Cheers, Sander
According to peering db, their noc email is at peering AT disneystreaming.com. They may be able to assist. Probably you could try some variation of 'noc@', too. Good luck! On Sun, Oct 25, 2020, 06:50 Sander Steffann <sander@steffann.nl> wrote:
Hi,
Anybody around from Disney+? my main customer (Solcon) is an ISP in the Netherlands. One of our ranges is 213.134.224.0/19 and it seems to be classified as non-Netherlands. The official support channel doesn't get any further than "you must be using a VPN" even though we are the ISP and it's our own address space...
Any assistance would be much appreciated!
Cheers, Sander
I had a similar issue here in Sweden. The contact point listed at http://thebrotherswisp.com/index.php/geo-and-vpn/ <http://thebrotherswisp.com/index.php/geo-and-vpn/> (netadmin@disneystreaming.com <mailto:netadmin@disneystreaming.com>) helped me with this pretty quickly. — Johan Hedberg
On 25 Oct 2020, at 11:48, Sander Steffann <sander@steffann.nl> wrote:
Hi,
Anybody around from Disney+? my main customer (Solcon) is an ISP in the Netherlands. One of our ranges is 213.134.224.0/19 and it seems to be classified as non-Netherlands. The official support channel doesn't get any further than "you must be using a VPN" even though we are the ISP and it's our own address space...
Any assistance would be much appreciated!
Cheers, Sander
Hi,
I had a similar issue here in Sweden. The contact point listed at http://thebrotherswisp.com/index.php/geo-and-vpn/ (netadmin@disneystreaming.com) helped me with this pretty quickly.
Useful link, thanks! Sander
http://thebrotherswisp.com/index.php/geo-and-vpn/ ----- Mike Hammett Intelligent Computing Solutions Midwest Internet Exchange The Brothers WISP ----- Original Message ----- From: "Sander Steffann" <sander@steffann.nl> To: "<nanog@nanog.org>" <nanog@nanog.org> Sent: Sunday, October 25, 2020 5:48:25 AM Subject: Disney+ geolocation error for 213.134.224.0/19 Hi, Anybody around from Disney+? my main customer (Solcon) is an ISP in the Netherlands. One of our ranges is 213.134.224.0/19 and it seems to be classified as non-Netherlands. The official support channel doesn't get any further than "you must be using a VPN" even though we are the ISP and it's our own address space... Any assistance would be much appreciated! Cheers, Sander
participants (4)
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Johan Hedberg -
Mike Hammett -
Neil Hanlon -
Sander Steffann