Thanks guys so far for the responses.... Adtran has a 5 year warranty and support for free as of today - I'm not aware of this changing but we've had a number of other companies change that policy in the past couple of years after purchasing a LOT of gear from them (Motorola, Redline come to mind among others). Cisco has "lifetime hardware warranty" on some of their gear but nobody has ever been able to tell me what that *really* means and how you would ever get it covered if you did NOT have Smartnet coverage...;) UC500's - nice boxes ... pure cost issues around this one. You need to add a 24 port switch if you want some form of density at additional cost... makes it 3X the Adtran price so gets a lot of attention here... Keep it coming guys.. appreciate it... Paul -----Original Message----- From: Smith, Steve B [mailto:ss4414@att.com] Sent: Friday, July 18, 2008 11:44 AM To: Chris Heighway; Paul Stewart Cc: nanog Subject: RE: Cisco vs Adtran vs Juniper And remember Adtran has a 5 year warranty and support for free. -----Original Message----- From: Chris Heighway [mailto:heighway@gmail.com] Sent: Friday, July 18, 2008 10:22 AM To: Paul Stewart Cc: nanog Subject: Re: Cisco vs Adtran vs Juniper On your last note Cisco also offers a all-in-one with all the features you talked about and more. They are called UC500's. _Chris On Fri, Jul 18, 2008 at 10:18 AM, Paul Stewart <pstewart@nexicomgroup.net> wrote:
Hi there..
I'm looking for some constructive feedback on **real world** experiences please...
We're primarily a Cisco shop today - our core and distribution are all
Cisco driven and will continue to be (won't change that so not worth discussing today).
My question is oriented towards two other markets primarily:
Security Devices Remote Office/Customer Site Devices
Let me elaborate a bit more...
Security - today, we've been deploying Cisco ASA boxes (was PIX before that) with pretty good success. However, in comparison to Juniper the
Cisco boxes are *really* expensive - at least to us anyways. Juniper has nice products so I'm looking at proposing a solution internally to
move towards the Juniper security appliances. Feedback from folks on them vs Cisco ASA??
Remote Office/Customer Site Devices - today, we do a lot of "managed routers" to customer sites. Again, cost driven, I'm being pushed towards looking at Adtran devices for customer sites that we maintain. I have nothing against Adtran but haven't viewed them to date as being
in the same "arena" as Cisco/Juniper etc.. these routers are mainly providing basic firewalling/NAT and some very small VPN activity at times.
To take this one step further, some of our voice folks are really enjoying the Adtran boxes as it offers an "all in one solution" which is a router, firewall, "voice" box (many options - PRI handoff, T1, FXS/FXO) and in some of their boxes 24 POE switch ports as well. This
is kinda cool I'll admit but the approach in the past has been to drop
in a Cisco router, Adtran for voice applications, and then Cisco POE switches if required. This is very costly compared to Adtran's all in
one approach.... so am I being stubborn on this or is the Adtran products in this case in the same league?? I had some terrible track record with Adtran a number of years ago so my back gets up when their
name is mentioned...;)
Any feedback would be very appreciated - we're going to have meetings internally in the next while to decide which product lines fit with which service offerings the best....
Thanks,
Paul
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-----Original Message----- From: Paul Stewart [mailto:pstewart@nexicomgroup.net] Sent: Friday, July 18, 2008 11:48 AM To: Smith, Steve B; Chris Heighway Cc: nanog Subject: RE: Cisco vs Adtran vs Juniper
Thanks guys so far for the responses....
Adtran has a 5 year warranty and support for free as of today - I'm not aware of this changing but we've had a number of other companies change that policy in the past couple of years after purchasing a LOT of gear from them (Motorola, Redline come to mind among others).
I thought this was 10 years, but if not, I do apologize. They may have changed it to 5 "recently?"...I've always been led to believe by my highly cost-sensitive superiors that it's 10 years, but they often get things wrong just to get us to purchase the most "cost-effective" product out there. ;-) -evt
It could be 10 years.. not 100% sure .... 5 or 10 still makes a dent in Cisco's approach to be honest... Still wondering if anyone knows how the Cisco lifetime warranty really works...? Thanks again, Paul -----Original Message----- From: Eric Van Tol [mailto:eric@atlantech.net] Sent: Friday, July 18, 2008 11:53 AM To: Paul Stewart; Smith, Steve B; Chris Heighway Cc: nanog Subject: RE: Cisco vs Adtran vs Juniper
-----Original Message----- From: Paul Stewart [mailto:pstewart@nexicomgroup.net] Sent: Friday, July 18, 2008 11:48 AM To: Smith, Steve B; Chris Heighway Cc: nanog Subject: RE: Cisco vs Adtran vs Juniper
Thanks guys so far for the responses....
Adtran has a 5 year warranty and support for free as of today - I'm not aware of this changing but we've had a number of other companies change that policy in the past couple of years after purchasing a LOT of gear from them (Motorola, Redline come to mind among others).
I thought this was 10 years, but if not, I do apologize. They may have changed it to 5 "recently?"...I've always been led to believe by my highly cost-sensitive superiors that it's 10 years, but they often get things wrong just to get us to purchase the most "cost-effective" product out there. ;-) -evt No virus found in this incoming message. Checked by AVG - http://www.avg.com Version: 8.0.138 / Virus Database: 270.5.1/1560 - Release Date: 7/18/2008 6:47 AM ---------------------------------------------------------------------------- "The information transmitted is intended only for the person or entity to which it is addressed and contains confidential and/or privileged material. If you received this in error, please contact the sender immediately and then destroy this transmission, including all attachments, without copying, distributing or disclosing same. Thank you."
On Fri, Jul 18, 2008 at 11:55:44AM -0400, Paul Stewart wrote:
Still wondering if anyone knows how the Cisco lifetime warranty really works...?
You call up TAC, tell them you have a problem with your catalyst. Since the huge gray-market problem with cisco gear, they'll probably want proof that you are original owner, so you'll most likely need to dig up invoices showing buying from an authorized cisco dealer/distributer. If they are happy with your documentation, you get support. If its a security problem with the software version, they'll give you a link to download a fixed version. If you have bad hardware, you'll get it cross-shipped next-business-day. You still need Smartnet to get any version upgrade, or faster shipping than NBD.
participants (3)
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Doug McIntyre
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Eric Van Tol
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Paul Stewart