RE: RBL-type BGP service for known rogue networks?
Christian, They are one of my DS3 providers and I have been doing business with them for the past four years. Their NOC staff is great and their customer service has made great strides over the past year (since I no longer have to beg, plead, and grovel to get things done). But I have had problems with their abuse department being (non)responsive. You would think that pulling a full DS3 and several T1's (and potentially pulling more from them) would give me a leg to stand on with them! I don't think that I have ever received even acknowledgement on emails sent to abuse, I end up going through my own channels in Exodus to get anything close to a remedy. Karyn -----Original Message----- From: Christian Nielsen [mailto:cnielsen@nielsen.net] Sent: Thursday, July 06, 2000 4:09 PM To: Karyn Ulriksen Subject: RE: RBL-type BGP service for known rogue networks? On Thu, 6 Jul 2000, Karyn Ulriksen wrote:
Q. Yeah, but do we really want to black hole Exodus?? :) A. Ok, Yeah, we really do... but can we get away with it?!! :) :)
um, why would you say that about exodus? you seem to buy from them route-server.exodus.net>trace publichost.com Type escape sequence to abort. Tracing the route to publichost.com (216.34.231.43) 1 dcr03-p0-2.sntc02.exodus.net (209.1.169.178) 0 msec 0 msec 0 msec 2 bbr02-g3-0.sntc02.exodus.net (216.33.154.100) 0 msec 4 msec 0 msec 3 bbr02-p5-0.sntc03.exodus.net (209.185.249.146) 0 msec 0 msec 0 msec 4 bbr02-p5-0.irvn01.exodus.net (216.32.173.206) 12 msec 12 msec 8 msec 5 dcr03-g6-0.irvn01.exodus.net (216.33.164.3) 12 msec 12 msec 8 msec 6 acr02-p5-1-0.irvn01.exodus.net (216.33.164.74) 12 msec 12 msec 8 msec 7 209.67.157.214 12 msec 12 msec 12 msec 8 gateway-04090.sitestream.net (64.7.192.1) [AS 13890] 16 msec 12 msec 12 msec 9 publichost.com (216.34.231.43) [AS 13890] 12 msec 16 msec 12 msec route-server.exodus.net>sho ip bgp reg 13890 BGP table version is 23783371, local router ID is 209.1.220.234 Status codes: s suppressed, d damped, h history, * valid, > best, i - internal Origin codes: i - IGP, e - EGP, ? - incomplete Network Next Hop Metric LocPrf Weight Path *>i64.7.192.0/20 209.67.157.214 1000 0 13890 i * i 209.67.157.214 1000 0 13890 i *>i208.48.184.0 209.67.157.214 1000 0 13890 i * i 209.67.157.214 1000 0 13890 i *>i216.34.230.0/23 209.67.157.214 1000 0 13890 i * i 209.67.157.214 1000 0 13890 i
On Thu, 6 Jul 2000, Karyn Ulriksen wrote:
Christian,
They are one of my DS3 providers and I have been doing business with them for the past four years. Their NOC staff is great and their customer service has made great strides over the past year (since I no longer have to beg, plead, and grovel to get things done). But I have had problems with their abuse department being (non)responsive. You would think that pulling a full DS3 and several T1's (and potentially pulling more from them) would give me a leg to stand on with them! I don't think that I have ever received even acknowledgement on emails sent to abuse, I end up going through my own channels in Exodus to get anything close to a remedy.
Karyn
UUNet's abuse department used to be the same way, especially during the weekend. If you wanted to annoy the piss out of a UUNet dedicated line customer, the weekend was the time to do it. I don't know if that's changed now. __ joseph w. shaw
Karyn Ulriksen wrote:
[Exodus] are one of my DS3 providers and I have been doing business with them for the past four years. Their NOC staff is great and their customer service has made great strides over the past year (since I no longer have to beg, plead, and grovel to get things done). But I have had problems with their abuse department being (non)responsive. You would think that pulling a full DS3 and several T1's (and potentially pulling more from them) would give me a leg to stand on with them!
An organization that big doesn't have to care. Perhaps you should threaten to take your business elsewhere. -- North Shore Technologies, Cleveland, OH http://NorthShoreTechnologies.net Steve Sobol, BOFH - President, Chief Website Architect and Janitor Pictures of two of my 'children': http://www.WrinkleDogs.com About Spamfighters: "We're not net nazis. We're dot communists." - W. Arnold
participants (3)
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Joe Shaw -
Karyn Ulriksen -
Steve Sobol