Here we go again. Does anyone have a contact at Netcom that understands that SMTP is not transported via POP (or port 110) and who could possibly figure out why Netcom's mail servers are unreachable by us and several other providers? I would forward the responses from Netcom's front level support, but unfortunately nanog-humor doesn't exist. For Randy, here's what we've tried so far: 1) NETCOM Network Management (NETCOM-NM) dns-mgr@NETCOM.COM (408) 881-1810 [ phone AND email ] 2) NETCOM DNS Administration (NETCOM-DNS) hostmaster@NOC.NETCOM.NET 888-698-HELP [ phone AND email ] 3) [Upstream 1's] Netcom peering contact 4) [Upstream 2's] Netcom peering contact (Netcom's business office) 5) Calling and asking for "Mike Newton" (listed on AS2551 @ whois.ra.net ) 6) Calling Netcom's business office. Any info would be greatly appreciated. If anyone at Netcom with authority gets this, read [NETCOMticket#233593] for entertainment. Jim Browne jbrowne@jbrowne.com "She may be good for nothing, but she's not bad for nothing." - Mae West
On Wed, 1 Oct 1997, Jim Browne wrote: | Does anyone have a contact at Netcom that understands that SMTP is not | transported via POP (or port 110) and who could possibly figure out why | Netcom's mail servers are unreachable by us and several other providers? It simply takes minutes to connect to one of their mail servers. It almost appears that they are under a SYN flood? I know that we have already fielded customer complaints about poor Netcom mail performance. ========================================================================= Kit Knox - <kit@connectnet.com> - System Administrator CONNECTnet INS, Inc. - 6370 Lusk Blvd Ste F#208 - San Diego, CA 92121 (619) 638-2020 - (619) 638-2024 Voicemail/Pager - (619) 450-3216 FAX =========================================================================
Here we go again.
Does anyone have a contact at Netcom that understands that SMTP is not transported via POP (or port 110) and who could possibly figure out why Netcom's mail servers are unreachable by us and several other providers?
I just got off the phone with the manager of System Administration and he's going to investiage any possible problems with Netcom's mail servers. I apologize for any problems you had in contacting the necessary people to get this problem resolved. +m -- ------------------------------------------------------------------------------ Mike Newton mnewton@noc.netcom.net Netcom Sr. Network Engineer +1-408-881-3448
Mike wrote:
Does anyone have a contact at Netcom that understands that SMTP is not transported via POP (or port 110) and who could possibly figure out why Netcom's mail servers are unreachable by us and several other providers?
I just got off the phone with the manager of System Administration and he's going to investiage any possible problems with Netcom's mail servers.
Investigate? He's not already aware of there being some issues with mail servers?
From netcom shell account /etc/motd files: 09-21-97 We are currently experiencing technical difficulties with our shell mail servers. Shell customers may experience deferred connections and/or bounced mail. We are working diligently to resolve this issue as quickly as possible.
Gee, any bets whether anyone's considered that inbound and outbound mail servers might have the same problem, considering that half the listed mail exchangers are the shell machines themselves? :) Another fine case of left and right hands going on here, it seems. You'll probably coincidentally reach the right person just as they finally get around to fixing the problem, of course. Ray Wong PO BOX 6163 negativl@netcom.com, negativl@best.com Hayward, CA 94540-6163 Member #11537, Deborah Gibson International Fan Club Co-Founder and Charter Member, Sutton Foster International Fan Club
participants (4)
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Jim Browne -
Kit Knox -
nc0168＠noc.netcom.net -
Raymond Wong