Can someone in Tier 3 level support from CBS Interactive please contact me at neil-johnson at uiowa dot edu? (For some reason I can't subscribe that address to this list). (Yes, I'm a real network engineer at the University) We are having reach-ability issues with CBS All Access content at the University of Iowa. I've tried reaching out to your support teams via your web page and by phone, but never get a follow-up response. If you need some incentive to respond, your losing CBS All Access subscribers in the dorms of a Big 10 institution because they can't access your content from some of our networks. Thanks! - Neil -- Neil Johnson