On Feb 17, 2008 12:17 PM, Henry Linneweh <hrlinneweh@sbcglobal.net> wrote:

Funny that this issue came up, I recently took a class in Interpersonal Communications, which are essential in the "New Workforce", I highly recommend such classes

MAAWG came out with a doc on bcp for managing an abuse desk .. talks a lot of hard / tech skills specific to abuse desking (or hell, to NOC, tech support etc), and also soft skills (motivation, career path etc) Might prove an interesting read: http://www.maawg.org/about/publishedDocuments/Abuse_Desk_Common_Practices.pd... srs