AT&T Business Center completely broken for months - is it the norm?
Hi NANOG, Maybe this topic is better suited for the complaint department of AT&T but I just want to confirm if it's just me or it's just AT&T... So I'm a new customer of AT&T's DIA network and I haven't been able to make a payment since day one. (And it has been several months.) Just wondering if a completely broken internal billing system is normal... I only have limited experience with Hurricane Electric and Equinix before. Wondering if Verizon or Comcast is also broken like AT&T. Here are the issues I had with their system: - Clicking random links around the portal will give you HTTP 400 errors, sometimes. - I'm unable to add payment methods even after following the payment tutorial exactly. The portal consistently gives HTTP 413 errors. - Live chat doesn't work at all. Clicking the button returns HTTP 404 in my debugging console. - Extremely slow for some tasks which may result in a HTTP 408. The system feels like a collection of HTTP error codes... How can it be so broken? Are other ISP's internal billing systems broken like this? Looking for anecdotes / experiences. Azayaka
Have you tried a different browser? Chrome works for me. Edge and Firefox don’t. -mel beckman
On Oct 9, 2023, at 8:41 PM, Mirai Azayaka <azayaka@apernet.io> wrote:
Hi NANOG,
Maybe this topic is better suited for the complaint department of AT&T but I just want to confirm if it's just me or it's just AT&T...
So I'm a new customer of AT&T's DIA network and I haven't been able to make a payment since day one. (And it has been several months.) Just wondering if a completely broken internal billing system is normal... I only have limited experience with Hurricane Electric and Equinix before. Wondering if Verizon or Comcast is also broken like AT&T. Here are the issues I had with their system: - Clicking random links around the portal will give you HTTP 400 errors, sometimes. - I'm unable to add payment methods even after following the payment tutorial exactly. The portal consistently gives HTTP 413 errors. - Live chat doesn't work at all. Clicking the button returns HTTP 404 in my debugging console. - Extremely slow for some tasks which may result in a HTTP 408.
The system feels like a collection of HTTP error codes... How can it be so broken? Are other ISP's internal billing systems broken like this? Looking for anecdotes / experiences.
Azayaka
This has been the case with most AT&T systems I’ve had to use in the past 5 years, FirstNet is even worse. As others suggested in trying different browsers, I found that a lot of (especially older) corporate firewalls just seem to hate AT&T websites and flipping on a VPN to <cloud provider> tends to resolve most of my issues. -Dan
On Oct 9, 2023, at 23:41, Mirai Azayaka <azayaka@apernet.io> wrote:
Hi NANOG,
Maybe this topic is better suited for the complaint department of AT&T but I just want to confirm if it's just me or it's just AT&T...
So I'm a new customer of AT&T's DIA network and I haven't been able to make a payment since day one. (And it has been several months.) Just wondering if a completely broken internal billing system is normal... I only have limited experience with Hurricane Electric and Equinix before. Wondering if Verizon or Comcast is also broken like AT&T. Here are the issues I had with their system: - Clicking random links around the portal will give you HTTP 400 errors, sometimes. - I'm unable to add payment methods even after following the payment tutorial exactly. The portal consistently gives HTTP 413 errors. - Live chat doesn't work at all. Clicking the button returns HTTP 404 in my debugging console. - Extremely slow for some tasks which may result in a HTTP 408.
The system feels like a collection of HTTP error codes... How can it be so broken? Are other ISP's internal billing systems broken like this? Looking for anecdotes / experiences.
Azayaka
use incognito mode On Mon, Oct 9, 2023 at 10:44 PM Daniel Marks via NANOG <nanog@nanog.org> wrote:
This has been the case with most AT&T systems I’ve had to use in the past 5 years, FirstNet is even worse. As others suggested in trying different browsers, I found that a lot of (especially older) corporate firewalls just seem to hate AT&T websites and flipping on a VPN to <cloud provider> tends to resolve most of my issues.
-Dan
On Oct 9, 2023, at 23:41, Mirai Azayaka <azayaka@apernet.io> wrote:
Hi NANOG,
Maybe this topic is better suited for the complaint department of AT&T but I just want to confirm if it's just me or it's just AT&T...
So I'm a new customer of AT&T's DIA network and I haven't been able to make a payment since day one. (And it has been several months.) Just wondering if a completely broken internal billing system is normal... I only have limited experience with Hurricane Electric and Equinix before. Wondering if Verizon or Comcast is also broken like AT&T. Here are the issues I had with their system: - Clicking random links around the portal will give you HTTP 400 errors, sometimes. - I'm unable to add payment methods even after following the payment tutorial exactly. The portal consistently gives HTTP 413 errors. - Live chat doesn't work at all. Clicking the button returns HTTP 404 in my debugging console. - Extremely slow for some tasks which may result in a HTTP 408.
The system feels like a collection of HTTP error codes... How can it be so broken? Are other ISP's internal billing systems broken like this? Looking for anecdotes / experiences.
Azayaka
it's related to cookies, also if your getting a BC login your probably paying too much (use wholesale) On Tue, Oct 10, 2023 at 10:33 AM TJ Trout <tj@pcguys.us> wrote:
use incognito mode
On Mon, Oct 9, 2023 at 10:44 PM Daniel Marks via NANOG <nanog@nanog.org> wrote:
This has been the case with most AT&T systems I’ve had to use in the past 5 years, FirstNet is even worse. As others suggested in trying different browsers, I found that a lot of (especially older) corporate firewalls just seem to hate AT&T websites and flipping on a VPN to <cloud provider> tends to resolve most of my issues.
-Dan
On Oct 9, 2023, at 23:41, Mirai Azayaka <azayaka@apernet.io> wrote:
Hi NANOG,
Maybe this topic is better suited for the complaint department of AT&T but I just want to confirm if it's just me or it's just AT&T...
So I'm a new customer of AT&T's DIA network and I haven't been able to make a payment since day one. (And it has been several months.) Just wondering if a completely broken internal billing system is normal... I only have limited experience with Hurricane Electric and Equinix before. Wondering if Verizon or Comcast is also broken like AT&T. Here are the issues I had with their system: - Clicking random links around the portal will give you HTTP 400 errors, sometimes. - I'm unable to add payment methods even after following the payment tutorial exactly. The portal consistently gives HTTP 413 errors. - Live chat doesn't work at all. Clicking the button returns HTTP 404 in my debugging console. - Extremely slow for some tasks which may result in a HTTP 408.
The system feels like a collection of HTTP error codes... How can it be so broken? Are other ISP's internal billing systems broken like this? Looking for anecdotes / experiences.
Azayaka
participants (4)
-
Daniel Marks -
Mel Beckman -
Mirai Azayaka -
TJ Trout