OT -- seeking a knowledgable AS 701 technical contact.
Apologies for the noise, but I have been absolutely unable -- despite literally *hours* of trying --to contact anyone at _any_ of the published Verizon Business phone numbers who has any comprehension of what I am talking about -- to wit: "I am looking for someone with _any_ awareness/knowledge of Verizon Business's public-access anonymous FTP server, with the hostname 'ftp.uu.net'." The published Verizon Business technical contact number -- both in 'whois' for uu.net, and Jared's NOC contact list is only the 'ticket center', and won't open a ticket for someone who is not Verizon customer. "Customer service" doesn't know what 'ftp' is, and vacillates between thinking it is a circuit problem, or that I am having a problem with -my- domain. Call-transfer to 'technical support' was answered by someone handling 'delinquent payments'. Another transfer attempt ended up on somebody's cell phone.
Hi, If i remember right, Verizon Business has 3 or 4 different help desks. From my experience, none of the help desks know anything about the others. I dont have any numbers off hand unfortunately. -Grant On Wed, Nov 16, 2011 at 4:35 PM, Robert Bonomi <bonomi@mail.r-bonomi.com>wrote:
Apologies for the noise, but I have been absolutely unable -- despite literally *hours* of trying --to contact anyone at _any_ of the published Verizon Business phone numbers who has any comprehension of what I am talking about -- to wit:
"I am looking for someone with _any_ awareness/knowledge of Verizon Business's public-access anonymous FTP server, with the hostname 'ftp.uu.net'."
The published Verizon Business technical contact number -- both in 'whois' for uu.net, and Jared's NOC contact list is only the 'ticket center', and won't open a ticket for someone who is not Verizon customer.
"Customer service" doesn't know what 'ftp' is, and vacillates between thinking it is a circuit problem, or that I am having a problem with -my- domain.
Call-transfer to 'technical support' was answered by someone handling 'delinquent payments'. Another transfer attempt ended up on somebody's cell phone.
Hi! Now that you have my email address, ping me offline and I'll see if I can help. --Heather ~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~* Heather Schiller Network Security - Verizon Business 1.800.900.0241 security@verizonbusiness.com -----Original Message----- From: Robert Bonomi [mailto:bonomi@mail.r-bonomi.com] Sent: Wednesday, November 16, 2011 5:36 PM To: nanog@nanog.org Subject: OT -- seeking a knowledgable AS 701 technical contact. Apologies for the noise, but I have been absolutely unable -- despite literally *hours* of trying --to contact anyone at _any_ of the published Verizon Business phone numbers who has any comprehension of what I am talking about -- to wit: "I am looking for someone with _any_ awareness/knowledge of Verizon Business's public-access anonymous FTP server, with the hostname 'ftp.uu.net'." The published Verizon Business technical contact number -- both in 'whois' for uu.net, and Jared's NOC contact list is only the 'ticket center', and won't open a ticket for someone who is not Verizon customer. "Customer service" doesn't know what 'ftp' is, and vacillates between thinking it is a circuit problem, or that I am having a problem with -my- domain. Call-transfer to 'technical support' was answered by someone handling 'delinquent payments'. Another transfer attempt ended up on somebody's cell phone.
participants (3)
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Grant Ridder -
Robert Bonomi -
Schiller, Heather A