Howdy, Does anyone have any details on the issues that RoadRunner/ATDN was having in the NYC area when passing through Level3? I have ticket number 155247 as the master ticket. Things seem to have just cleared up, but it was a long-running problem that started around Saturday morning. In short, pieces of the RR network were unreachable via Level3. I'd rather let the RR folks sleep, but if anyone's lurking here, I'd love an explanation that I can pass on to our customers that are eager to jump down our throats about "being down all weekend". --- As an aside, this past week has had me calling a number of large and small NOCs with various issues, and I'd like to express great pleasure in saying that almost all of them were very easy to contact, and I encountered no "you're not our customer, go away" responses. A very pleasant surprise. And Jared's list is excellent, but even contacting those not listed there via ARIN info, etc. yielded quick responses. Standouts include: rr.com/atdn - it sounded like chaos, but I was at least able to get info that there was a problem C&W/Exodus - multiple responses from sharp people CV.net *above and beyond* Akamai Telus Microsoft Above The only two folks that I was not able to reach were Yahoo! and SBCGlobal. Just wanted to throw this in here, as I am very grateful to those that helped (to shave off some cynicism). Thanks, Charles -- Charles Sprickman spork@inch.com
On Sun, Nov 23, 2003 at 11:25:22PM -0500, Charles Sprickman wrote:
The only two folks that I was not able to reach were Yahoo! and SBCGlobal.
I've had good success reaching Yahoo based on the contact information in the Arin whois; called the number on there, and got through to a real person fairly quickly. This was a month ago. I'm told that you can also email ynoc-request at yahoo dot com (for normal NOC type queries only, I assume).
And Jared's list is excellent, but even contacting those not listed there via ARIN info, etc. yielded quick responses.
I removed our listing there because we were getting so much spam to the email address that was posted there (which can't really be spam-filtered, for obvious reasons) - that's the only place the address was posted except in the ARIN whois. After getting rid of the old POC, no problems. So a useful service, but I really wish they'd do more to at least try and trick address harvesting bots. -- "Since when is skepticism un-American? Dissent's not treason but they talk like it's the same..." (Sleater-Kinney - "Combat Rock")
And Jared's list is excellent, but even contacting those not listed there via ARIN info, etc. yielded quick responses.
I removed our listing there because we were getting so much spam to the email address that was posted there (which can't really be spam-filtered, for obvious reasons) - that's the only place the address was posted except in the ARIN whois. After getting rid of the old POC, no problems. So a useful service, but I really wish they'd do more to at least try and trick address harvesting bots.
Maybe we could all setup NOC addresses that require a confirmation before accepting email? At least for those of us that need to contact somebody, a quick "Reply to this with code xxx to be on our whitelist) is a simple hurdle. It will help lists like Jared's that are primarily about increasing communication, not spam erradication. After someone gets whitelisted, they can ask for the correct address to send abuse requests or draw attention to issues that haven't been addressed through normal channels. maybe noc-whitehat@domain.com or noc-whitelist@domain.com so everyone knows what to expect. Just an idea. DJ
On Sun, 23 Nov 2003, Will Yardley wrote:
On Sun, Nov 23, 2003 at 11:25:22PM -0500, Charles Sprickman wrote:
The only two folks that I was not able to reach were Yahoo! and SBCGlobal.
I've had good success reaching Yahoo based on the contact information in the Arin whois; called the number on there, and got through to a real person fairly quickly. This was a month ago.
That's good to hear! Over the last 2.5 years I've put a lot of work into making sure our whois stuff is up to date. I still have a few things to punch up before I fully transition to my new position, but if you notice something that's out of date, please feel free to let me know.
I'm told that you can also email ynoc-request at yahoo dot com (for normal NOC type queries only, I assume).
Correct. They do a great job of routing requests to the proper channels, so if it's actually something significant, don't hesitate to mail them. Doug -- Doug Barton, Yahoo! DNS Administration and Development "You like pain? Try wearing a corset!" Keira Knightley as Elizabeth Swann, in "Pirates Of The Caribbean: The Curse of the Black Pearl"
participants (4)
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Charles Sprickman -
Deepak Jain -
Doug Barton -
Will Yardley