If you can reply to me with the ticket details and number I can make sure it get looked at by the right folks. Regards, Eric J. Mort Sr. Manager - IP Operations Desk - 314-787-7826 Cell - 314-486-9057 emort@xo.com -----Original Message----- From: William R. Lorenz [mailto:wrl@express.org] Sent: Thursday, July 24, 2008 12:01 AM To: Zaid Ali Cc: nanog@merit.edu Subject: Re: XO contact Do XO engineers still read and participate in this mailing list? We've been going back-and-forth for a couple of weeks now on a newly installed XO circuit. The circuit does not work, and we've heard reports of engineers resetting an ML100 card, possibly RE Cisco's CSCec78266. We have publicly-traded companies in the facilities, and it would be wonderful if we could get in touch with a knowledgeable XO engineer? On Tue, 24 Jun 2008, Zaid Ali wrote:

Can someone from XO who handles this neighbor 65.46.253.157 help me out with a BGP session going down? This is the second time within a week where a misconfiguration of an ACL on XO end is bringing down my BGP session with you and its frustrating to go through the normal tech support chain.