Neil McRae writes: | Its to do with what the *CUSTOMER* [remember that person that makes it all | possible] wants. This is the key point about this industry. Traditional engineering is not used to building things based almost exclusively on the vagaries of customer demand, and moreover, it is not well-suited to the degree by which the wants of customers shifts on the Internet. It may be www.netscape.com today; it might be something else tomorrow. All it might take is a well-timed advertising campaign, and a network designed for reaching www.netscape.com becomes frustrating to the majority of one's customer base. Unfortunately, from time to time, this key point seems to escape traditional engineers and beancounters used to them. One can observe the places in which this is or becomes endemic, simply by tracking market-share. Sean.