<quote who="Hosman, Ross">

Your right this isn't my department and it's not my place to tell them how to do their job. If Roy would like to send me a valid abuse complaint I'll make sure to forward it on or even walk it over to the abuse department supervisor.

I would also like to say I'm suprised at how many people have been attacking me on/off the list for asking a simple question.

1) You are posting with your employers email address and thus opened yourself up as a conduit to "the man" at Charter. If you didn't want that, you could do what many people do and post via a vanity address. 2) Perhaps you could take all these complaints as a way of saying "maybe instead of making sure charter can email all these other networks I should make sure charter CANT email all these other networks." :) It's always good to monitor and optimize but not at the expense of dealing with outstanding support/abuse issues. -david ---------------------------------------------------- David A. Ulevitch - Founder, EveryDNS.Net http://david.ulevitch.com -- http://everydns.net ----------------------------------------------------