The 5GB/month cutoff would be a bit of a damper there... – S -----Original Message----- From: Tomas L. Byrnes <tomb@byrneit.net> Sent: Wednesday, December 24, 2008 12:58 To: Matthew Black <black@csulb.edu>; chaim.rieger@gmail.com <chaim.rieger@gmail.com>; Jay Hennigan <jay@west.net> Cc: nanog@nanog.org <nanog@nanog.org> Subject: RE: What to do when your ISP off-shores tech support Sounds like a business opportunity to me. Given any thought to Sprint EV-DO?

-----Original Message----- From: Matthew Black [mailto:black@csulb.edu] Sent: Wednesday, December 24, 2008 10:02 AM To: Tomas L. Byrnes; chaim.rieger@gmail.com; Jay Hennigan Cc: nanog@nanog.org Subject: Re: What to do when your ISP off-shores tech support

On Wed, 24 Dec 2008 09:51:41 -0800 "Tomas L. Byrnes" <tomb@byrneit.net> wrote:

...

Cox Communications has fully on-shore support. Here in SD they are actually LOCAL.

Their TS staff are responsive and courteous. I only wish their network were more reliable. (They're better than SBC in my experience, however.)

In Verizon land, residential customers do not have CLEC voice or DSL alternatives. We do not have Cox. Our area is served by Charter Communications who has the broadband cable monopoly. Verizon has the fiber monopoly with their FIOS. AT&T fiber is not possible in Verizon land. Nobody competes against Verizon for residential service in Southern California. However, Charter cable customers can get dial tone and data services.

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