btw, when querying bind9 and requesting 'any www.united.com', i get servfail, but when requesting 'A www.united.com', i do get a response.

that is the reaction to their misconfiguration. i am in a dual-stack universe over here (iij/tokyo). so the browser, looking for an A or AAAA, probably issues a query for ANY. united's dns is sorely broken. anyone know how to get their attention. i can't email to postmaster@... for the same reason. randy